White Paper

The State Of Field Services 2022

Source: TSIA
Field Service Technician Workers

This "State of Field Services" report will cover industry trends impacting equipment/hardware manufacturers.

Every company is a technology company today. The ability to digitally capture any product performance attribute with sensors and send the data to low-cost storage in the cloud where it can be analyzed is truly disrupting the business and operating models of multiple industries.

As a result, every equipment manufacturer is riding one of two digital transformation waves: one that is focused on the product and the other that is focused on the customer’s processes.

In this “State of Field Services” report, we will:

  • Provide an overview of industry trends impacting equipment manufacturers.
  • List the top business challenges faced by field services organizations.
  • Discuss the three key concepts to embrace “digital acceleration”: (1) Overcoming “digital hesitation,” (2) emerging trends in digital transformation, (3) the Digital Acceleration Action Plan.
  • List the top field services digital transformation capabilities. 
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