Mobile Computing Thought Leadership

  1. The Service Mobile Digital Mission: Beyond Work Orders 9/27/2018

    We rely on the “work order” to complete the call transaction and capture service data. Work orders are important and recognized as the nucleus of field service operations. Leaders today, however, have other business drivers ranging from selling services to technician recruiting and retention on their mind as they learn to think beyond the work order. The Mobile Digital Mission (MDM) is the business process and technology architecture that goes beyond work orders and addresses major service business objectives.

  2. The Field Service7℠ Approach To Operations Excellence 9/27/2018

    The purpose of this white paper is to describe the highly specialized approach to ensuring technology implementation success and accelerating ROI. Effective technology implementation and ROI achievement in field service depend on sound change management practices. Field service change management addresses the unique dynamics and characteristics of work performed by field technicians.

  3. Effective Enterprise Communication: The Foundation Of Strategic Field Service 9/10/2018

    Do you view field service strategically? Leading organizations recognize that service is a great differentiator — stellar field service can be the path to setting your company apart, creating new revenue streams, and driving profits. These organizations are focusing on initiatives such as migrating from break-fix work to outcomes-based service models, better understanding and delivering on customer expectations, and embracing the need to continually improve operations by developing its people, processes, and technology use.

  4. You Asked, We Answered: Four Questions About The Current Rugged Mobility Reboot 7/30/2018

    Rugged mobility is getting a reboot and, on June 27, long-time mobility Solutions Architect Rob Karsch of Xplore Technologies joined me and Field Technologies Online for a discussion about what this means for organizations with field-based workforces – including those whose “field” workers are actually assigned within the four walls of a plant or warehouse.

  5. How Remote Inspections Improve Safety And Productivity 6/27/2018

    SGS, the world’s leading inspection, verification, and certification company, adds remote inspections to its breadth of services in its Government and Institutions, and Industrial divisions.  The ability to visually and inspect goods and processes from afar improves productivity, safety and customer service.

  6. Technology Is Only One Facet Customer Support – You Still Need to Put Your “Face” On It 6/26/2018

    Technology isn’t new – it’s what makes things new. It’s like that old BASF television commercial – “we don’t make the products you buy; we make the products you buy, better.” Well, for customer support in general, and the services industry in particular, technology is the primary thing that makes the services you sell better – and more profitable, too. But, there’s more to customer support than merely applying the right technology!

  7. Don’t Let Smartphones Hurt Field Service Productivity 6/1/2018

    For companies with field service teams, mobility is a necessity. Mobile technology has greatly enhanced field service work, with better ways to capture field data, streamline workflows, share information, and solve customer problems in real time.

  8. The Keys To Execution: How Great Strategies Can Fail In Implementation 5/24/2018

    No matter how well researched and well written your strategic plan, it can fail in the implementation stage. It doesn’t matter how much executive or overall employee input went into it if you don’t act in a way that integrates the strategies into day-to-day company activity and culture.

  9. Survey Explores Link Between Mobile Technology And Productivity 5/24/2018

    Great strides have been made in recent years to boost productivity through the use of mobile technology. To better understand how mobile technology can be used to further these advances, Kronos Incorporated and the American Payroll Association surveyed 1,362 APA members about self-service options, productivity, and the workforce.

  10. Android In The Rugged Enterprise 5/21/2018

    Mobility platforms in the enterprise space are currently undergoing a major transition for a number of reasons. For example, Microsoft has announced end of support dates within only a couple of years for mobile computer operating systems such as Windows CE, WM, Embedded Hand Held and Windows 10 IoT. Once these dates are reached, existing devices with these operating systems will not receive patches/security updates from Microsoft and extended support for existing devices will be left to the manufacturers. As a result, manufacturers are forced to release product with operating systems that will be supported long term.