White Paper

Maximizing Mobile: 5 Field Service Challenges To Tackle With Your Mobile App And Platform

Source: CSG
Disruption Mobile

IT’S NOT JUST THE INTENSITY OF THE CHALLENGES THAT ARE PUSHING FIELD SERVICE ORGANIZATIONS TO THEIR LIMITS.

IT’S THE SHEER VARIETY.

  • Make customers happier.
  • Retain talent.
  • Improve productivity.
  • Reduce expenditures. 
  • Generate revenue.

Field service organizations (FSOs) are facing end-to-end pressure—from the back-end operations to the front- end interactions with customers. But most FSOs lack the resources to keep up with demands that are rising at every point along this spectrum. Where should they make changes?

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