Mobile Computing Magazine Articles

  1. Transforming Field Service Using Live Interactive Video 5/22/2017

    Live video and augmented reality can have a big impact on customer support.

  2. The Changing Field Service Landscape Is Powering Servitization 5/22/2017

    Here are some tips to stand out among the competition.

  3. The Service Operation Is A Business 5/22/2017

    For service to be successful, you need commitment from the top down.

  4. Exploring The Value Proposition Of AR In Field Service 5/22/2017

    The use of AR in field service is shifting from a hypothetical to a reality.

  5. Q&A: Embracing (And Excelling At) Millennial Management 5/22/2017

    Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Shawn Connelly of Dyson to glean insight on the best ways to attract and retain today’s workforce.

  6. Customer Centricity Starts With Your Field Technicians 3/22/2017

    Consider these tips for how to best help your technicians help your customers.

  7. Mobilizing Inspections Saves $40,000 3/22/2017

    A new mobile application has reduced inspection reporting processing from 30 minutes down to 5 for a municipal utility.

  8. Vivint Smart Home Solves The Field Communication Conundrum 3/22/2017

    A new communications platform has contributed to a 50 percent improvement in employee engagement and a 37 percent reduction in time to service.

  9. Q&A: Cisco's Best Practices For Maximizing Customer Loyalty 1/24/2017

    Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Curtis Hill of Cisco about the best way to handle critical customer care issues and how to learn from your negative interactions.

  10. Unlock Efficiency In Dispatch And Scheduling 1/24/2017

    The Flying Locksmiths’ field service automation solution integrated with QuickBooks and cut billing times by 90 percent.