Mobile Computing Magazine Articles
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Just How Automated Is Field Service?
11/28/2017
There is a field service software solution on the market today for every type and size of field service company. That is largely a good thing, but the breadth of solutions can also cause stress for some field service leaders to answer questions.
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Overcoming Barriers To Invest In Further Field Service Innovation
11/28/2017
Field service is riper with innovation than ever before. There are more advanced technologies to enable business transformation than ever before. Sounds like a simple equation, right? For most companies, it isn’t. There are some significant barriers to technology investment that make forward progress anything but simple.
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IoT And Augmented Reality Take Hold In Field Service
11/28/2017
While there are a number of “up-and-coming” technologies in field service, the two we’ve heard the most about this year are the Internet of Things (IoT) and augmented reality (AR). IoT is certainly further along in adoption than AR is, and we are seeing that many companies have successful IoT deployments, migrating to predictive service models, using IoT to make better business decisions, and even leveraging IoT to increase service revenues.
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A Look Ahead: Field Service Leaders Share Their Next Technology Investment
11/28/2017
We asked our survey respondents what technology is next on their road map for 2018. Fifty percent of respondents plan to invest in new mobile devices.
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Field Service Shared Struggles
11/28/2017
They say misery loves company, and while I wouldn’t go so far as to say these challenges are causing field service leaders misery, I would say they are causing their fair share of stress and probably some sleepless nights. So take solace in the fact that you aren’t alone in your struggles — your peers are up against the same challenges you are, and are alongside you in the trenches looking for ways to conquer them.
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Prioritizing Top Field Service Strategic Initiatives
11/28/2017
With the pressures field service organizations are facing, most are working diligently to prioritize the strategic initiatives they feel will help them address those challenges, remain competitive, and maximize revenue. Just as the challenges facing field service are often interrelated, many of the top strategic initiatives are, as well. However, the companies having the most success with advancing their service operations are doing so by determining which of these initiatives will have the greatest impact on their company, starting with that, and then moving down the list.
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Will Apple’s ARKit Advance Field Service AR Deployments?
9/28/2017
New APIs will make the development of AR (augmented reality) apps easier.
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Field Automation Fuels Growth
9/28/2017
This housing development company expects a net $1 million benefit from the investment in a field automation solution.
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Markem-Imaje’s Quest For Service Standardization
9/28/2017
Markem-Imaje just completed a field service overhaul in order to improve efficiency, create additional revenue, and provide a better customer experience.
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Gosiger’s Field Service Overhaul
9/26/2017
Gosiger’s three-pronged business transformation included investment in a field service management system that, through efficiency gains, gives the company the capacity to take on an additional $2.6 million in service work each year.