Mobile Computing Magazine Articles
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Field Service Undergoes A Virtual Revolution
10/25/2016
Virtual and augmented reality solutions will help field service organizations improve first-time fix rates and streamline training.
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Scheduling Solution Spurs Efficiency Gains, Improves Customer Service
10/25/2016
An integrated CRM and field service solution reduces call times by more than 50 percent.
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Q&A: Behind The Scenes Of Digital Transformation
10/25/2016
Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Larry Brown of Amica Insurance about the company’s quest to go digital.
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DISH Puts Its Focus On Customer Experience
10/25/2016
DISH’s mobile solution upgrade has unlocked opportunities to improve customer service, including 75-minute appointment windows and a customer-facing mobile app.
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The Uberification Of The Mobile Enterprise
10/24/2016
Technology advancements help service organizations achieve competitive differentiation in the on-demand economy.
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Strategies For Optimal Outsourcing
10/24/2016
Taking steps to mitigate common outsourcing pain points will ensure success.
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3 Steps To Determining Your Customer Health Score
9/22/2016
In a column that originally appeared on the Inside Technology Services blog (blog.tsia.com), we explored success criteria for measuring customer health.
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Embracing The Outcomes-Based Approach To Field Service
9/22/2016
Field service organizations can use new technology to shift from transactional services to a more holistic approach to their customer relationships.
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Work Order Backlog Problem Solved
9/22/2016
Connecticut Water has improved productivity, eliminated work order backlogs, and improved customer safety using mobile technology.
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Mobile Forms Trim Hours From Auditing Process
9/22/2016
An electrical contractor has improved audits and other data collection processes using a mobile forms application.