Mobile Computing Magazine Articles

  1. Expert Tips On How To Improve The Customer Experience 1/29/2018

    Author and customer experience futurist Blake Morgan gives practical advice on how to better meet the growing needs of your customer base.

  2. Taking Field Service Mobile With Micro Apps 1/29/2018

    This equipment dealer has replaced paper work orders with micro apps integrated directly with its ERP.

  3. How To Benchmark For Success In 2018 1/29/2018

    Is your service certifiable?

  4. Drones Expand Digital Transformation Efforts 1/29/2018

    The use of mobile apps is saving this aquaculture operation hundreds of hours of data entry per year.

  5. Q&A: Insider Advice On Maintaining A Tenured Field Service Workforce 1/29/2018

    Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Bob Latvis, regional VP of field operations at Cox Communications, on keeping techs happy.

  6. ServiceMaster's Digital Transformation 1/29/2018

    Customer-focused digital transformation leads to double-digit NPS gains.

  7. Field Service Shared Struggles 11/28/2017

    They say misery loves company, and while I wouldn’t go so far as to say these challenges are causing field service leaders misery, I would say they are causing their fair share of stress and probably some sleepless nights. So take solace in the fact that you aren’t alone in your struggles — your peers are up against the same challenges you are, and are alongside you in the trenches looking for ways to conquer them.

  8. A Look Ahead: Field Service Leaders Share Their Next Technology Investment 11/28/2017

    We asked our survey respondents what technology is next on their road map for 2018. Fifty percent of respondents plan to invest in new mobile devices.

  9. IoT And Augmented Reality Take Hold In Field Service 11/28/2017

    While there are a number of “up-and-coming” technologies in field service, the two we’ve heard the most about this year are the Internet of Things (IoT) and augmented reality (AR). IoT is certainly further along in adoption than AR is, and we are seeing that many companies have successful IoT deployments, migrating to predictive service models, using IoT to make better business decisions, and even leveraging IoT to increase service revenues.

  10. The Future Of Field Service 11/28/2017

    Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.