Mobile Computing Magazine Articles

  1. How To Benchmark For Success In 2018 1/29/2018

    Is your service certifiable?

  2. Drones Expand Digital Transformation Efforts 1/29/2018

    The use of mobile apps is saving this aquaculture operation hundreds of hours of data entry per year.

  3. Q&A: Insider Advice On Maintaining A Tenured Field Service Workforce 1/29/2018

    Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Bob Latvis, regional VP of field operations at Cox Communications, on keeping techs happy.

  4. Taking Field Service Mobile With Micro Apps 1/29/2018

    This equipment dealer has replaced paper work orders with micro apps integrated directly with its ERP.

  5. Expert Tips On How To Improve The Customer Experience 1/29/2018

    Author and customer experience futurist Blake Morgan gives practical advice on how to better meet the growing needs of your customer base.

  6. ServiceMaster’s Digital Transformation 1/29/2018

    Customer-focused digital transformation leads to double-digit NPS gains.

  7. The Future Of Field Service 11/28/2017

    Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.

  8. Your Field Service Peers Offer Their Best Advice 11/28/2017

    Each field service organization is different, every strategic initiative unique. However, as we’ve learned throughout this issue, there are some very common struggles shared among service-related industries and a lot to be learned from your peers (even if they are in a different vertical market) who have experienced different processes or projects you have not yet. I asked the field service leaders I interviewed for this issue to share their words of wisdom on field service optimization.

  9. Analysts Weigh In On Where Field Service Is Headed In 2018 11/28/2017

    The field service space is rife with very intelligent individuals researching and analyzing the challenges organizations are facing and the ways in which leading companies are tackling those challenges. I asked some of the industry’s leading analysts to join me in this special issue to share with you their thoughts on where the field service industry is currently at and where you can expect it to go in 2018.

  10. Overcoming Barriers To Invest In Further Field Service Innovation 11/28/2017

    Field service is riper with innovation than ever before. There are more advanced technologies to enable business transformation than ever before. Sounds like a simple equation, right? For most companies, it isn’t. There are some significant barriers to technology investment that make forward progress anything but simple.