Mobile Computing Magazine Articles

  1. Q&A: Using KPIs To Increase Technician Performance And Motivation 9/22/2016

    Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Mark Kragenbring of Westmor Industries about using KPIs to motivate field techs.

  2. The Importance Of Becoming A Customer Advocate 8/25/2016

    Improving your customer relationships is up to you.

  3. Q&A: Aligning Sales And Service To Create A Strong Customer Experience 8/25/2016

    Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Rich Clark of GOJO about the company’s sales and service integration.

  4. Focusing On Continual Field Service Improvement 8/25/2016

    Miner Corporation expects that standardizing on the Salesforce platform will help reduce the time it takes to service a customer from the initial call to the billing by more than 65 percent.

  5. How Today's Technology Bridges The Generation Gap 7/25/2016

    As service technicians retire, the incoming younger generation will present both a challenge and an opportunity for service companies.

  6. iPads Take Flight At Southwest 7/25/2016

    Southwest Airlines is deploying a new mobile platform that will replace bulky paper manuals for flight attendants and improve inflight POS operations.

  7. Business Process Management Simplifies Workflow 7/25/2016

    A new business process management solution has helped Frontica automate work order creation.

  8. Q&A: Why You Need To Embrace Service Disruption 7/25/2016

    Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Udaya Devineni of Schneider Electric about how the company is tackling evolving customer expectations.

  9. The Digitization Of Field Service 6/22/2016

    3D printing provides field service organizations the potential to transform into asset-light businesses.

  10. Q&A: Tips For A Successful Mobile Device Refresh 6/21/2016

    Publisher/Editor in Chief Sarah Nicastro talks one-on-one with Kevin Neville of United Rentals about the company’s recent deployment of smartphones.