Mobile Computing Magazine Articles

  1. The Service Operation Is A Business 5/22/2017

    For service to be successful, you need commitment from the top down.

  2. Exploring The Value Proposition Of AR In Field Service 5/22/2017

    The use of AR in field service is shifting from a hypothetical to a reality.

  3. Q&A: Embracing (And Excelling At) Millennial Management 5/22/2017

    Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Shawn Connelly of Dyson to glean insight on the best ways to attract and retain today’s workforce.

  4. The Next Step In Cox Communications' Mobility Journey 5/22/2017

    The cable/broadband giant has seen more than a 50 percent increase in its NPS (net promoter score) since its major mobility initiative began in 2013, and expects further gains with its most recent iteration.

  5. Customer Centricity Starts With Your Field Technicians 3/22/2017

    Consider these tips for how to best help your technicians help your customers.

  6. How FSOs Are Taking Steps To Rebound From A Disappointing 2016 3/22/2017

    2017 brings significant changes in how field service organizations (FSOs) are managing operations.

  7. Mobilizing Inspections Saves $40,000 3/22/2017

    A new mobile application has reduced inspection reporting processing from 30 minutes down to 5 for a municipal utility.

  8. Vivint Smart Home Solves The Field Communication Conundrum 3/22/2017

    A new communications platform has contributed to a 50 percent improvement in employee engagement and a 37 percent reduction in time to service.

  9. Enterprise Computing In The Palm Of Your Hand 1/24/2017

    Field service technicians have always been on the leading edge of mobile technology deployments. In many industries, technicians now carry enough mobile gadgets to make Batman envious — tablets, notebook computers, smartphones, mobile printers, and (in some cases) specialized devices such as electronic meters or other test equipment.

  10. Mobile Device Trends In 2017 1/24/2017

    The honeymoon with consumer-grade devices may be over as companies turn to lighter, more user-friendly, and affordable rugged mobile computers.