Field Service Software Case Studies

81. How One Manufacturer Put Out The Fire On Its Burning ERP Platform 2/22/2021

    C&C Power, Inc. identified that it was on a burning platform which was getting in the way of being able to make essential business changes. This is the story of how the company achieved a reduction in stock-outs by 25 percent thanks to real (not general) materials requirements planning (MRP) functionality, reduced the impact on processes associated with design changes after orders are released to manufacturing, and achieved faster order turn time and a hugely improved customer experience.

82. BUNN - From Service Center To Profit Center 2/4/2021

    How Help Lightning Helped BUNN Turn Field Service into a Profit Center.

83. The RICOH Way - Innovation In Merged Reality Service Delivery 2/4/2021

    How Ricoh’s teams of technicians and experts aligned Help Lightning with their successful, service-focused digital transformation.

84. Touchless Service Guide 2/4/2021

    At the outset of the COVID-19 pandemic, few companies were prepared for the impact. Only 12% of 1,500 respondents surveyed by Gartner in March 2020 believed their business was highly prepared for the new realities of COVID-19. During the height of the pandemic, shelter in place orders, travel bans, and facility-wide lockdowns made the provision of field service extremely difficult. According to a study published by TSIA in April 2020, nearly three quarters (78%) of Field Service Organizations (FSOs) had either eliminated or restricted onsite field service dispatches in response to Covid-19 restrictions. Almost half (47%) of the companies surveyed renegotiated their Service Level Agreements(SLAs) with customers.

85. Forward-Thinking Firms Build Their Business Around Service 1/19/2021

    Carlsberg’s service business provides installation, repair, and maintenance to its customers in the hospitality industry and is tasked with seeking ways to deliver precise consistency as well as continually finding ways to differentiate itself. To meet these demands, Carlsberg has recently deployed IFS to support its service and asset management operations.

86. Carlsberg's Recipe For Brewing Service Excellence 12/2/2020

    Carlsberg’s service business provides installation, repair, and maintenance to its customers in the hospitality industry and is tasked with seeking ways to deliver precise consistency as well as continually finding ways to differentiate itself. To meet these demands, the company is harnessing the power of today’s digital tools in a variety of ways

87. Waibel Unifies Their HVAC Services With A New Field Service Software Solution 10/26/2020

    Waibel Energy Systems, a mechanical HVAC services company operating out of Dayton, Ohio, has been providing quality HVAC installation and repair services for over 50 years with the goal to deliver the best equipment, support, and service possible. Waibel services existing equipment through service contracts and preventative maintenance agreements provide energy management and building automation solutions, as well as develops, implements, installs and supports HVAC and advanced building systems.

88. Design, Storage, And Handling Offer Greater Support With FieldPoint's Field Service Software 10/5/2020

    Prior to Fieldpoint, DSH used a manual work order system, so they had no way to conduct a quick online history search on equipment or previous service work performed by their technicians

89. How IT Services Companies Use Field Service Software 8/28/2020

    Mobilizing a workforce to handle the growing demand for IT deployments and telecommunications can be especially difficult for a field service provider. Rising internet usages over the past five years has increased demand for voice and data services, cloud solutions, data center technologies and growing IT service networks. From on-site field service, to help desk support, remote desktop repairs and managing a network of subcontractors that specialize it specific IT deployments, the IT industry faces a critical time in managing their enterprise, as the global demand for their services continues to rise.

90. A Path To Business Continuity During COVID-19 8/19/2020

    Strategies to keep customers supplied and employees safe during the COVID-19 pandemic was a challenge that Bass Pro Shops leadership met with the aid of location intelligence. Being able to monitor and manage operations across the country in the context of how the virus enabled the company to respond effectively.