How Ricoh’s teams of technicians and experts aligned Help Lightning with their successful, service-focused digital transformation
Introducing Help Lightning
Help Lightning’s patented technology uses merged reality to combine two real-time video streams into a collaborative work environment shared between a remote expert and an on-site technician.
Reaching beyond the limitations of simple video and audio calls, Help Lightning’s interactive help sessions accelerate and simplify problem diagnosis and resolution. Simply put, experts can be hands on and virtually reach out and touch what their customer or service technician sees in their field of view—even from thousands of miles away.
As we will find, almost any business unit can benefit from this extraordinary method of service delivery. This software-as-a- service (SaaS) solution is available as an Android, iOS, and web browser app, and it can be integrated into existing customer care and field service processes and systems.