Field Service Software Case Studies
-
Clearing Snow From Unmarked Roads Made Safer With Accurate Data
8/19/2020
In Lassen Volcanic National Park, there are areas of road that rise above the tree line and have few visible markers following significant snowfall. This makes the task of plowing somewhat dangerous and risks delays and accidents. Using a mobile data collection app paired with a high accuracy receiver, more accurate navigation maps of snow-covered roads were created for plow drivers to use.
-
Gas Utility Reduces Inspection Times By 50% Using Mobile App
8/19/2020
Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.
-
Alfa Laval Drives Service Excellence With Remote Assistance
8/5/2020
Alfa Laval is a Swedish company founded in 1883 that is a world leader within the key technology areas of heat transfer, separation and fluid handling. With more than 3,700 patents, Alfa Laval provides worldwide solutions in areas that are vital to society, including energy, pharmaceutical, marine and food. The company has over 17,000 employees, including more than 700 field service engineers, that help customers in nearly 100 countries.
-
Esri Applications Used For Meeting Asset Management And Consent Decree Goals
7/23/2020
In western Maryland, the City of Cumberland maintains more than 150 miles of water mains and 170 miles of sewer mains and provides service to 40,000 customers. Since 2001, the city has been operating under a consent decree with the US Environmental Protection Agency and the Maryland Department of the Environment to remediate combined sewer systems' overflows by separating the two systems, upgrading the wastewater system, and constructing a storage facility.
-
City Of Burnaby Pivots Parks GIS Team During COVID-19 Response
7/23/2020
Fifteen minutes southeast of Vancouver, Canada, the suburban City of Burnaby is known for its rich trail systems and forested conservation areas. In a city of over 235,000, Burnaby has over 160 parks and trail systems.
-
Localz Enables Safelite Scan To Van
5/14/2020
The goal of the partnership between Localz and Safelite was to provide a digital solution to track their auxiliary stock items in the field, make it easy to replenish in the morning and to empower technicians to make value added sales during an appointment. Store managers are very busy and Safelite needed a simple, automated inventory management system for them to easily track stock in real time, manage the stock levels of each van and ensure technicians had the right stock on their van to support with a first time fix.
-
Munters Rolls Out IFS Remote Assistance To 200 Staff Across 22 Countries In Just 2 Weeks
5/13/2020
Munters is a global leader in energy-efficient and sustainable air treatment solutions for demanding industrial applications and agriculture sectors. Its 3,100 employees manufacture, sell and maintain specialist equipment from its operations in 30 countries.
-
CSG Customer Success Stories - Field Service Management
5/6/2020
Companies using CSG’s Field Service Management discuss how the solution is making a difference in customer experience and operations.
-
United Service Technologies Builds Field Service focused Apps With Turbo Systems
4/9/2020
Rodger Smelcer, Co-Founder and Vice President of United Service Technologies speaks to how his company is embracing the building of Field Service focused apps on the Turbo Platform.
-
Powering The Workforce Of The Future (Zinier + Black & Veatch)
3/9/2020
Technology is changing the way we work, with AI and automation supercharging the traditional workforce. Given the pace of innovation, what will that workforce look like in 10 years – and how should organizations start preparing today?