Case Study

Forward-Thinking Firms Build Their Business Around Service

Source: IFS North America

Carlsberg’s service business provides installation, repair, and maintenance to its customers in the hospitality industry. In its highly competitive industry, Carlsberg is tasked with seeking ways to deliver precise consistency as well as continually finding ways to differentiate itself. To meet these demands, Carlsberg has recently deployed IFS to support its service and asset management operations.“

Operational efficiency and visibility are crucially important to us as we grow our service business and continue to develop our offerings,” says Per Ahlmann Andersen, Global Business Solutions Senior Director at Carlsberg. “The IFS platform will manage our service operations and also serve as a central repository for our inventory visibility and IoT data. We can house space and planogram insights, Digital DraughtMaster data, inventory availability and use the IFS platform to view and maintain all of our assets. We are a capital-intensive business with costly equipment in the field – having a single view of our assets, whether fielded at customer sites or located in our repair shops and warehouses, is hugely beneficial.”

Other benefits include:

  • Projected efficiency gains between 10-15%
  • Flexibility to support new delivery models for products and services
  • Feature-complete mobile software
  • Deployment flexibility as a managed cloud
  • End-to-end IoT integration
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