By Sarah Nicastro, Field Service Evangelist, IFS
C&C Power, Inc. identified that it was on a burning platform which was getting in the way of being able to make essential business changes. This is the story of how the company achieved a reduction in stock-outs by 25 percent thanks to real (not general) materials requirements planning (MRP) functionality, reduced the impact on processes associated with design changes after orders are released to manufacturing, and achieved faster order turn time and a hugely improved customer experience.
C&C Power, Inc. manufactures, installs and services power supply and telecommunications equipment used in data centers around the world. As such it provides essential infrastructure that must operate 24/7 to its demanding customer base which includes fortune 100 companies along with data centers, telecommunication companies and government agencies. And not only is it an engineer-to-order and configure-to-order manufacturer, it also provides aftermarket service for front access, standard, rack mount, and spares battery cabinets, as well as landing boxes, battery monitoring, telecom, commander plus controllers, and integrated distribution systems.
And that means its own internal business processes have to be constantly calibrated to be reliable, fast and accurate.