Mobilizing a workforce to handle the growing demand for IT deployments and telecommunications can be especially difficult for a field service provider. Rising internet usages over the past five years has increased demand for voice and data services, cloud solutions, data center technologies and growing IT service networks. From on-site field service, to help desk support, remote desktop repairs and managing a network of subcontractors that specialize it specific IT deployments, the IT industry faces a critical time in managing their enterprise, as the global demand for their services continues to rise.
To complete these types of new installations, and to manage the maintenance of these growing systems, IT services businesses have turned to field service management software to manage their entire business. From projecting management and job costing tools, to a complete work order management system with maintenance contract automation capabilities, IT services business are finding unique ways to use field service management software to handle their voice and data service problems, and handle the capacity of IT-related service calls with subcontractor management.