Field Service Software Case Studies

  1. Cutting Edge Technologies Provide Game Changer For Automotive Icon Mercedes-Benz 5/10/2021

    A global icon in the automotive industry, Mercedes-Benz is committed to delivering the ultimate customer experience―not only in the design and production of superior vehicles, but in industry-leading service. To help achieve this goal, the company choose Microsoft HoloLens 2 and Dynamics 365 Remote Assist technologies to improve service technician efficiency, reduce time to problem resolution, and reduce the cost and environmental impact of service-related travel.

  2. Scaling Up to Deliver Exceptional Service 4/28/2021

    Smart Care Equipment Solutions is the largest independent provider of commercial kitchen repair in the United States. In order to meet the challenges of the changing expectations of service delivery, they decided to employ a new field service management solution. They began their search for more modern technology with clarity on three primary objectives: delivering a more modern and consistent customer experience, improving optimization of its resources, and investing in technology that would enable the company to scale service delivery as it grows both organically and through acquisition. To meet these needs, they chose IFS.

  3. Black & Veatch's Field And Workforce Management Transformation 4/6/2021

    Black & Veatch’s (B&V) clients include large telecom companies with hundreds, even thousands of technicians who install and repair equipment on a daily basis, to leading satellite companies that provide complex tracking of ship fleets. Due to advancements in connectivity, large infrastructure projects and field teams are becoming highly distributed and B&V wanted to take a proactive approach to ensuring real-time visibility into its workforce. “We want to be proactive about the future of work because this is where things are headed. The more tech savvy our workforce is, the better positioned our workforce is,” said Barbie Bigelow, former CIO at B&V.

  4. Naylor Automates Preventative Maintenance And Increases Service Visibility 3/30/2021

    Data entry was slowing down the service process for Naylor, a commercial and industrial HVAC company based out of Oakville, Ontario, as every step of delivering service required manual data input. Work orders from their contracts had to be manually prepared each month, technicians had to fill out paperwork and fax it back to the office where a data entry team would put the data into their system, and invoices had to be manually checked to ensure the proper hours and billing information was attached.

  5. Massachusetts DCR Improves Efficiency By 50% With Survey Solution 3/16/2021

    See how one ArcGIS Survey123 customer improved their efficiency by 50% in this interview.

  6. Harnessing The Power Of GIS To Improve Customer Service 3/2/2021

    Learn how White House Utility District, Tennessee’s largest water provider, adapted during COVID-19 to a new service model that ultimately delivered better customer service while also protecting customers and employees.

  7. Modernizing Stormwater Permit Inspections With Mobile Applications 3/2/2021

    In Collierville, Tennessee, stormwater inspections relied on manually transcribing data from paper-based forms into a digitally managed database. When updates to the database form were needed, no one knew how to fix it, and the budget wouldn’t support hiring someone. An easy-to-use mobile data collection app supported a digital transformation of the inspection workflow, saving time, boosting data accuracy, and reducing inspection times more than 50 percent. 

  8. Australian State Government Of Queensland Partners With Technology Firm To Create A Mobile App To Report Crocodile Sightings 3/2/2021

    Switching from an old-fashioned and time-consuming process to report sightings of crocodiles in Queensland was enabled by the use of mobile apps that supported near real-time reporting by residents and tourists to authorities. Using the new streamlined digital reporting system, rangers are better able to make decisions and manage crocodile sighting responses.  

  9. Hartwig Turns To Fieldpoint For Mobility And Ease of Use 2/26/2021

    When someone needs to have their mill, lathe, grinder or CNC machine tool repaired, chances are they are turning to Hartwig, who has become one of the nation’s leading machine tool and manufacturing support solution companies in the United States. Their support of the machine tool industry has helped decrease downtimes and improve the overall efficiency of the equipment they produce, which has made them the first line of support for the machines they sell.

  10. How No-Code Delivers On Its Promise: Powerful Apps For The Field Created Blazingly Fast 2/22/2021

    When Tata Medical and Diagnostics (TataMD) needed to deliver COVID-19 testing to the people of India in a short amount of time, they knew they needed a technology solution that not only delivered the necessary functionality but also could adjust and scale quickly.