Case Study

Internet Service Provider Delivers End-to-End Customer Service And Field Service Support With Dynamics 365

cci-wireless-hiatchi

When CCI Wireless needed to replace its outdated business support system, it turned to Microsoft Dynamics 365 and Hitachi Solutions.

Read on to learn about how the Hitachi Solutions team was able to help CCI implement a CRM solution with a centralized client view and superior self-service portal that is capable of scaling along with the company as it grows.

INTRODUCTION

CCI Wireless is an internet service and home phone provider for remote areas of Alberta, Canada. Since 2010, CCI has been a dedicated supporter of rural communities and works with all levels of government to enhance the lifestyle of youth and families, to connect the elderly to important services, and to lead the country in innovation and technology. CCI’s mission is to power communities to their potential and enable long-term sustainability and viability.

As of 2019, CCI is Canada’s second-largest wireless internet service provider, with a network footprint that stretches across British Columbia, Alberta, Saskatchewan, and Manitoba. In Alberta alone, CCI covers over 200,000 square kilometers — reaching 110,000 rural and remote households and businesses, including more than 7,000 households across 17 Indigenous Peoples’ reserves.

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