When COVID-19 shut down international borders, Frontmatec was able to provide remote video support to their global customer base. Thanks, in part, to Help Lightning. Many manufacturing companies that provide onsite support found themselves challenged to continue delivering quality customer care in the face of widespread travel restrictions. Frontmatec had already been using Help Lightning, and was able to virtually support customers. Even when in-person meetings and service were not possible.
Now as restrictions ease somewhat, the company plans to expand their use of Help Lightning to provide better, faster service and support. Director of After Sales for Frontmatec’s Central Europe division, Helmut Macher, shares how Frontmatec is using Help Lightning to deliver a high touch, remote customer experience.