Electrolux Optimizes Schedules, Reduces Technician Travel Times, And Saves Money On Warranty Claims With ServicePower

Electrolux shapes living for the better by reinventing taste, care and wellbeing experiences, making life more enjoyable and sustainable for millions of people. As a leading global appliance company, Electrolux places the consumer at the heart of everything they do. Through well-known brands, like AEG, Anova, Frigidaire, Westinghouse and Zanussi, Electrolux sells more than 60 million household and professional products in more than 150 markets every year.

The Challenge

Electrolux needed a solution to optimize scheduling and dispatch jobs to their hybrid workforce. It also needed a claims management solution that reduced manual intervention and claims error rates, provided broader visibility, and significantly increased processing rates. Finally, they needed a solution to manage the service delivery experience for their customers.