Case Study

Electrolux Optimizes Schedules, Reduces Technician Travel Times, And Saves Money On Warranty Claims With ServicePower

Source: ServicePower
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Electrolux shapes living for the better by reinventing taste, care and wellbeing experiences, making life more enjoyable and sustainable for millions of people. As a leading global appliance company, Electrolux places the consumer at the heart of everything they do. Through well-known brands, like AEG, Anova, Frigidaire, Westinghouse and Zanussi, Electrolux sells more than 60 million household and professional products in more than 150 markets every year.

The Challenge

Electrolux needed a solution to optimize scheduling and dispatch jobs to their hybrid workforce. It also needed a claims management solution that reduced manual intervention and claims error rates, provided broader visibility, and significantly increased processing rates. Finally, they needed a solution to manage the service delivery experience for their customers.

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