Case Study

Baxi Increase Customer Satisfaction And Service Call Completion; Reduces Travel Costs And Over-Staffing Costs With ServicePower

Source: ServicePower

Baxi is a part of BDR Thermea, one of Europe’s largest manufacturers and distributors of domestic and commercial water and space heating systems. It employs 6,700 people throughout Europe with a turnover exceeding €1.7 billion. The group has significant market share across across continental Europe and United Kingdom. It is also expanding into new markets such as Romania and Argentina and already has a direct presence in Russia, China and the Czech Republic, and joint venture partnerships in developing locations, like Turkey.

The Challenge

Baxi’s growing business needed a solution to improve the efficiency of job scheduling and reduce operational costs that would enable it to keep up with increased service demand from new markets.

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