Articles by Brian Albright

  1. Securing Profitability With Mobility

    A mobile field service management solution has helped Proguard Protection Services increase billable hours and improve its profit margins.

  2. A Big-Picture View Of Scheduling

    Maser Consulting has gained visibility and flexibility thanks to a new field scheduling solution.

  3. Customer Satisfaction On The Rise

    Field service software implementations are increasingly focused on the customer as the industry shifts to a more proactive service model.

  4. Fleet Monitoring Ensures Customer Satisfaction

    EDGE Building Services gains valuable performance data through fleet visibility with GPS-based fleet tracking.

  5. Driving A Successful Field Service Destiny

    Field Technologies talks with Zach McGuire of MasTec Advanced Technologies, who explains how a diverse approach to market shifts and self-driven technician practices keep business humming at this third-party service contractor.

  6. Cultivating A Better Customer Experience

    TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.

  7. A Second Chance At Field Service Success

    Driessen Water has leveraged new field service automation software to improve efficiency and is saving thousands of miles through route optimization.

  8. Q&A: PCM Leverages Technology To Create A Compelling Customer Experience

    Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.

  9. Mobility Opens Windows Of Opportunity For Efficiency

    Mobile app development has helped Centra Windows automate processes from the field to the factory and save hours of manual administrative work.

  10. Servitization Trends Drive Record Growth At IFS

    Global enterprise software vendor IFS unveiled its 2018 financial figures in January, reporting a net revenue growth of 23 percent in its first year under new CEO Darren Roos. Field Technologies Online spoke to Roos (an SAP veteran) about the company’s growth and the importance of the company’s field service management business.