Articles by Brian Albright

  1. Cultivating A Better Customer Experience
    5/23/2019

    TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.

  2. A Second Chance At Field Service Success
    5/23/2019

    Driessen Water has leveraged new field service automation software to improve efficiency and is saving thousands of miles through route optimization.

  3. Q&A: PCM Leverages Technology To Create A Compelling Customer Experience
    5/23/2019

    Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.

  4. Mobility Opens Windows Of Opportunity For Efficiency
    5/23/2019

    Mobile app development has helped Centra Windows automate processes from the field to the factory and save hours of manual administrative work.

  5. Servitization Trends Drive Record Growth At IFS
    2/21/2019

    Global enterprise software vendor IFS unveiled its 2018 financial figures in January, reporting a net revenue growth of 23 percent in its first year under new CEO Darren Roos. Field Technologies Online spoke to Roos (an SAP veteran) about the company’s growth and the importance of the company’s field service management business.

  6. Increase Versatility & Revenue Streams
    2/21/2019

    Customer service expectations have changed dramatically over the past decade as more consumers have embraced the type of on-demand, instant-gratification approach of companies like Uber, Amazon, and Apple. For field service organizations, that means customers (and employees, for that matter) have high expectations when it comes to timeliness, reliability, visibility, and communication.

  7. Mobility Gives Service A Lift
    2/21/2019

    Forklift dealer MH Equipment used customized software and rugged tablets to eliminate manual data entry while streamlining work order, time card, and inventory processes.

  8. Augmented Reality: The Future Of Field Service
    2/21/2019

    Companies are already deploying AR for service applications to improve resolution rates and address the looming technician shortage.

  9. Efficiency Flows For Water Safety App
    2/21/2019

    Massachusetts Division of Water Supply Protection eliminates more than 750 hours of data entry using a mobile survey tool.

  10. Q&A: Tampa Bay Trane Connects Customers, Technicians With Technology
    2/21/2019

    Field Technologies talks one-on-one with Tim Barnes of Tampa Bay Trane about the franchise’s expansion of its paperless mobility solution to include on-site job quoting and remote customer access.