Technicians and contractors are improving customer service each year, so why should 2014 be an exception? Tools such as field service scheduling and service management software have made it easier to be efficient and on time for appointments. Organizations would be smart to take the calendar change as an opportunity to look into what they can do to make the new year even more prosperous than the last.  Continue Reading..

There are a variety of benefits to a BYOD (bring your own device) strategy, but many field service organizations aren’t biting. Here’s why.  Continue Reading..

Understanding the underlying elements of outdoor readable screens can help you to select the right mobile device for your operating conditions.  Continue Reading..

MDM has grown into a tool for improving every aspect of enterprise mobile deployments.  Continue Reading..

A new field service software solution helped John Moore Services reduce back-office staff by 30% while improving customer service.  Continue Reading..

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Buddy Saucier of Johnson Controls about why the iPhone is the company’s mobile device of choice.  Continue Reading..

With GPS fleet management and dynamic routing, Comcast expects to save more than $24 million in just one year.  Continue Reading..

Whether they are on a tight budget or are operating with some room to spend, all companies want to find ways to save money that make sense. For businesses with technicians who work multiple jobs every day, field service automation could be a great way to save dollars over the years. TechTarget's Denis Pombriant wrote that with an automation tool in place, data can be more easily collected, customers can be better understood...  Continue Reading..

Executive-level Results from SFG℠’s 2013 Field Service Management Benchmark Survey.  Continue Reading..