By Brian Albright, Field Technologies magazine
A new field service software solution helped John Moore Services reduce back-office staff by 30% while improving customer service.
John Moore Services (JMS) provides a variety of home services, including plumbing, HVAC, pest control, electrical work, and renovation services. Previously, JMS managed field operations manually. While there was a work order management software in place, it was not integrated with the company’s enterprise resource planning (ERP) system, and there was no mobile component. Technicians used paper forms in the field. Once a job was complete, they had to call the main office and report what services they performed, and what parts they used, and that information would be rekeyed into the work order software. The actual paper forms often didn’t make it back to the main office for several days.