For this annual report, we conducted a survey of our audience to see what technologies are currently in use, what are on the roadmap for the near future, which features/functionality you feel are most important in some of the main field mobility categories, and what your take is on the current field mobility trends. This year, we had more than 700 of you take our survey (Big thanks to those who participated!) and here we share the results.  Continue Reading..

The idea of mobile technologies in field service isn’t new — the innovation comes into play in how they’re being used.  Continue Reading..

Windows 8 addresses key security and IT management issues.  Continue Reading..

Scheduling and routing technology has become an advanced, must-have tool for field service.  Continue Reading..

Even for relatively low-volume bar code scanning environments, rugged devices typically provide the greater value.  Continue Reading..

This restaurant franchise operator has improved labor and work order tracking, and eliminated hours of data entry using Web-based field service software.  Continue Reading..

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Ramona Fierro of Valley Power Systems about the company’s inadvertent mobile workforce management overhaul.  Continue Reading..

I was reading over Gartner’s latest Magic Quadrant for Field Service Management report, which was released in October, and it got me thinking. At the beginning of the report, there are five objectives listed that Gartner says a field service application should have the “scope to achieve.”  Continue Reading..

The amount of data you receive from a telematics solution can be overwhelming, but these tips will help you put it to work for you.  Continue Reading..