New tech-to-tech social collaboration tools can improve productivity and fix rates for field technicians.  Continue Reading..

Rugged tablets adopt consumer-style features to stay in the running for your field mobility device debate.  Continue Reading..

Fleet management has helped this Texas beer distributor reduce monthly fuel expenses by nearly $3,000.  Continue Reading..

For PSCH, passenger and driver safety prompted the deployment of a fleet management solution that has reduced speeding incidents by 60 percent.  Continue Reading..

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Greg Parker of Trane about the social collaboration tool the company’s field workers are using  Continue Reading..

This South Carolina county has optimized field operations by extending GIS technology to its fleet of iPads.  Continue Reading..

I was sent a book recently titled 42 Rules For Superior Field Service: The Keys To Profitable Field Service and Customer Loyalty, written by Rosemary Coats and Jim Reily. As you can imagine, the title caught my eye since field service is a topic near and dear to me. The book consists of 42 different “rules” or pieces of advice, split into five sections — sales and marketing, operations, supply chain and finance, people, and...  Continue Reading..

The Service Council’s latest   research   on   field   service   challenges   highlights   how   organizations   are   focused on workforce management initiatives to improve KPIs tied to customer satisfaction, productivity, and profitability. Forty-one percent (41%) of the 226 respondents to our field service survey highlighted that workforce management activities from hiring, on...  Continue Reading..

If you operate a mobile fleet or provide delivery services of any kind, a Global Positioning System (GPS) offers a variety of benefits and advantages to your business. With 2014 approaching soon, the existence of GPS should be common knowledge to everyone in the business world.  Continue Reading..

I just returned from ClickConnect 2013 in Nashville, TN and there was no shortage of buzz about social. ClickSoftware talked during the conference on Tuesday about its new app, ClickSHOUT, which enables techs to share knowledge and collaborate in the field with a social feel.  Continue Reading..