Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Jeremy Jones of Comfort Systems USA about the company’s objective to standardize field service management.  Continue Reading..

Migrating from an ERP-based field service module to a stand-alone, cloud-based solution has enabled Luminex to improve its same-day service call resolution rate to more than 95%.  Continue Reading..

It’s no surprise that the top goal of today’s service organizations is increasing revenue. Service has evolved from often an afterthought to a differentiator, and as such, the view of the service function within the majority of organizations today is one of a profit center vs. cost center. With that evolution comes mounting pressure on service organizations to maximize revenue.  Continue Reading..

Coordinating resources in any geographically distributed business is an astoundingly complex operation. Every day, you might have to manage spaces, products, employees, customer relationships, shipping, promotion, and a bevy of other variables just so, steering this big machine in a marketplace that increasingly calls for strategic turns on a dime.  Continue Reading..

After several years of regulatory back-and-forth by the various parties, the Federal Communications Commission in February 2013 established new technical standards for consumer cellular signal boosters.  Continue Reading..

Today’s fluctuating fuel prices, tighter margins, and increased safety and fuel efficiency regulations are putting the pressure on fleet managers to cut costs in any way possible while still maintaining a safe and productive fleet. Fortunately, manufacturers are responding with advanced technologies that can improve productivity and reduce the total cost of fleet ownership.  Continue Reading..

If you’re committed to field service success, pay attention to these areas of opportunity.  Continue Reading..

In the complex world of mobility, could the simple answer be MMS?  Continue Reading..

Tips for aligning the needs of the mobile workforce and the C-suite  Continue Reading..

Video collaboration tools can help mobile worker-centric organizations save money and time.  Continue Reading..