IoT, wearables, and Big Data are transforming how service is delivered.  Continue Reading..

Transitioning to tablets has saved money and enabled new applications for this public utility.  Continue Reading..

A new real-time GPS solution has helped this fire protection company reduce speeding and idling, while cutting the cost of its tracking system in half.  Continue Reading..

The concept of mobile worker empowerment is becoming more and more prevalent. Not long ago, the general consensus among companies seemed to be: Pay technicians to do their jobs, and they should “just do it.” That view has changed, as companies are discovering the benefits of providing workers with the knowledge and capabilities to get the job done – and excel at it. I recently caught up with John Cameron, general manager of...  Continue Reading..

Why the link between a customer and a solution is becoming even more important.  Continue Reading..

Many enterprises today are turning to service providers to manage their mobility projects — here are three reasons why.  Continue Reading..

Linking your fleet tracking system with other solutions can amplify the benefits of real-time location data.  Continue Reading..

More companies have turned to game-like systems for training and to improve productivity. Can this work in field service?  Continue Reading..

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Sherri McDaniel of ATEK Access Technologies about the impact IoT can have.  Continue Reading..

A fleet management solution has helped UniTek Global Services reduce service fleet accidents and speeding by one-third.  Continue Reading..