By Brian Albright, Field Technologies
IoT, wearables, and Big Data are transforming how service is delivered.
This is an exciting time to be involved in field service. New technologies have emerged that can make field operations far more efficient and effective than in the past, while at the same time, service has become much more visible in the corporate office and more important to the bottom line. This convergence of technology and a greater focus on developing service as a profit center is unleashing innovation in the service sector.
“When I see all the exciting new technology on the market, I am amazed to see how much potential exists in each one of them to transform field service,” says Athani Krishnaprasad, founder and EVP of product strategy at ServiceMax. “I don’t think any other domain can claim that. Take any of the hot new technologies — Internet of Things (IoT), mobile technology, mobile payments, wearables, the cloud and Internet apps, Big Data and analytics, social and enterprise collaboration platforms, content clouds — all of them serve a clear field service domain need. It is exciting how much innovation potential still exists in this space.”