By Brian Albright, Field Technologies
A fleet management solution has helped UniTek Global Services reduce service fleet accidents and speeding by one-third.
Trucks may be the most expensive assets that a fleet operator has, but drivers are arguably the most valuable. For field service companies, inefficient dispatch and management of fleets and drivers can cause a variety of issues. First, the technicians driving the company’s vehicles are the “face” of the company to its clients. If those technicians aren’t dispatched efficiently, you can experience issues with customer satisfaction and lose credibility. And if your drivers aren’t operating company vehicles in a safe manner, then your company can incur hard-dollar costs (to replace trucks) along with a bevy of other issues.
UniTek Global Services has gone the extra mile to ensure the safety of its drivers and vehicles with a GPS fleet management solution that provides realtime alerts to technicians and managers if the vehicles aren’t being operated correctly. At the same time, the location data from the GPS solution has improved dispatch and routing efficiency so that the company is able to better serve its clients.