Disruptive technologies are emerging that will create new winners and losers in the service management industry.  Continue Reading..

Mobility projects have increased in scope and complexity, and they require a more grass-roots approach than previous technology initiatives.  Continue Reading..

Calculating the true cost of a tablet deployment requires a holistic view of the application and support costs.  Continue Reading..

A billing system upgrade led Jackson Energy Authority (JEA) to rethink its mobile solutions and how its techs operated in the field.  Continue Reading..

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Jon Barr of KONE about how the company is incorporating today’s latest technologies to optimize its mobile workforce.  Continue Reading..

With a fleet of 520 vehicles, Ecolab relies on GPS data to improve field tech safety and spur productivity.  Continue Reading..

According to Aberdeen Group’s Field Service 2013: Workforce Management Guide, 64 percent of respondents reported using third-party technicians to complete at least some of their work.  Continue Reading..

Fashionista – a devoted follower of fashion. One of my most cherished photos is of my brother and myself as children in the 70’s, dressed in cheesecloth tops and flares, smiling broadly and oblivious to the fact that we were already fashion tragics. Things got worse in the 80’s when I started wearing shoulder pads so large that getting through some door-ways was a challenge. However this is the game of fashion, constant change...  Continue Reading..

Does the service team drive your business? Are your field technicians doing more for your brand than ever before?  Continue Reading..

A new study shows how transportation and logistics companies are embracing the Internet of Things to transform their industry.  Continue Reading..