By Brian Albright, Field Technologies
A billing system upgrade led Jackson Energy Authority (JEA) to rethink its mobile solutions and how its techs operated in the field.
Mobile field service solutions provide the most benefit when technicians are involved in the selection and design process, and when the software is integrated with back-end business systems to automate manual administrative processes. Jackson Energy Authority in Tennessee recently upgraded its field service software, and that type of employee engagement and integration helped make the deployment go as smoothly as possible.
Jackson Energy Authority is a multiutility based in Jackson, TN, with 24 field technicians. The company serves 48,000 customers in Jackson and the surrounding area, providing electric, gas, water, propane, Internet, telephone, cable, and wastewater services.