Magazine Article | January 22, 2016

Big Data & Analytics — The Force Multiplier Of Servitization

Source: Field Technologies Magazine

By Michael Blumberg, president, Blumberg Advisory Group, www.blumberg-advisor.com

Field service is no longer about selling products, but outcomes.

Servitization represents one of the most critical trends facing the field service industry today. Innovative companies recognize that servitization is about selling outcomes, not products. In other words, it’s about selling a specified level of output (i.e., hours of operation) over a specified period of time (e.g., days, weeks, etc.), with a guaranteed level of results (e.g., uptime, availability). Servitization is also about helping customers transition fixed capital expenditures into variable operating expenses. This requires the manufacturer assume most, if not all, of the risk involved in operating and maintaining equipment at the customer site while, at the same time, improving the customer experience and continually adding value.

VIEW THE MAGAZINE ARTICLE!
Signing up provides unlimited access to:
Signing up provides unlimited access to:
  • Trend and Leadership Articles
  • Case Studies
  • Extensive Product Database
  • Premium Content
HELLO. PLEASE LOG IN. X

Not yet a member of Field Technologies Online? Register today.

ACCOUNT SIGN UP X
Please fill in your account details
Login Information
ACCOUNT SIGN UP

Subscriptions

Sign up for the newsletter that brings you the industry's latest news, technologies, trends and products.

You might also want to: