Guest Column | March 10, 2016

Putting The Apple Watch To Work For The Field Service Industry

Bas de Vos, Director of IFS Labs

Smart watches are certainly a big hit in the consumer market – sales of the devices went from 4 million in 2014 to 26 million in 2015 when the Apple Watch was released, and is expected to almost double that figure in 2016. But can the same uptake of wearable devices be witnessed in the business world? Bas De Vos, Director at IFS Labs, takes a look at how the Apple Watch is helping workers in the field service industry.

The mobility provided by smart devices is playing a crucial role in workforce management. We’re already seeing voice technology on smart devices offering a number of benefits for workers who need hands-free capabilities in industries such as manufacturing and engineering, so why not in the field service industry?

We are now seeing enterprises seriously considering the business benefits of smartwatch technology, particularly for the mobile workforce. According to IDC research, the US mobile worker population will grow from 96.2 million to 105.4 million in 2020. I think smartwatches have the potential to become the preferred devices for on-the-go field workers.

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