How Today's Technology Bridges The Generation Gap

By Brian Albright, Field Technologies

As service technicians retire, the incoming younger generation will present both a challenge and an opportunity for service companies.

Field service organizations are undergoing a major transformation when it comes to staffing. Aging technicians are beginning to retire and will be replaced by a new generation of techs, many of them from the “millennial” generation (those born in the 1980s and afterward). The average age of a field service technician today is 40, according to Aberdeen Group, and the aging workforce is a primary concern among more than a third of field service organizations.