With the multitude of technologies available today, it can easily seem easier than it actually is to optimize mobile operations. This is because these new tools are marketed for how exciting, cool, and easy to use they are – and while many of them are all of those things, no technology can be a magic bullet to optimized mobile operations. Here are three of the many reasons why.  Continue Reading..

Best practices for selling extended warranty and/or extended service programs are shared.  Continue Reading..

Live video and augmented reality can have a big impact on customer support.  Continue Reading..

Here are some tips to stand out among the competition.  Continue Reading..

For service to be successful, you need commitment from the top down.  Continue Reading..

The use of AR in field service is shifting from a hypothetical to a reality.  Continue Reading..

By recovering assets after theft, this construction company saved $300,000 in one day by using GPS fleet management.  Continue Reading..

Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Shawn Connelly of Dyson to glean insight on the best ways to attract and retain today’s workforce.  Continue Reading..

While attending Field Service USA in April, one of the interesting sessions I sat in on was that of Frank Bibens, president of global services at Vertiv. Bibens was speaking about the state of service, and specifically about why — at least for Vertiv — service is becoming increasingly strategic. At this point, for many — if not most — service organizations, the view of service as a cost center is long gone. Organizations...  Continue Reading..

Augmented reality (AR) technology is still a bit of a novelty in the service space, but more companies are rolling out solutions that utilize heads-up displays or smart glasses to provide hands-free access to schematics, instructions, and other service information to techs in the field.  Continue Reading..