What Field Technicians Want
Ask any professional what they want more of in their work, and they’ll tell you: satisfaction. They want to work with the smartest people on the most challenging problems using the best tools.
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Konica Minolta’s Progression Toward Futuristic Field Service
Konica Minolta, Inc. is a large Japanese technology company headquartered in Tokyo, serving over 150 countries worldwide. Konica Minolta Healthcare Americas, Inc., headquartered in Wayne, NJ, is focused on imaging technologies including Digital Radiography, Ultrasound, Healthcare IT and Service Solutions. In the Americas, Konica Minolta Healthcare employs 50 direct service technicians, and 250 dealer-based technicians.
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Are Wearables Worth It For Field Service?
There are a number of statistics that illustrate the expected growth of wearable technology. For example, ABI Research forecasts enterprise wearable device revenue, such as smartwatches, smart glasses, and wearable scanners, will top $60 billion in 2022, increasing from just $10.6 billion in 2017 — a CAGR of over 41 percent. International Data Corporation (IDC) reported in June that the wearables market is expected to double by 2021, with...
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How To Avoid Field Technician Toxicity
We had a service appointment this past Sunday at our home with one of the major satellite TV providers. We received the standard four-hour appointment window notification and a call when our technician was about 30 minutes away. He arrived at his expected time, and was courteous and pleasant.
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3 Apple Moves For Field Service Companies To Watch
Apple will hold its latest product launch event on September 12th, 2017 and there’s plenty for you to tune in to hear about. In addition to the expected announcement of the iPhone 8, Apple has recently made a few moves that will specifically impact businesses – including field service companies like yours.
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From Mobile-First To Process-First
For the better part of the last 10 years, mobile-first has been the catchphrase for designers, CX/UX/UI professionals, and front-end developers. The phrase is straightforward. It describes a user interface that accounts for how a person uses an application on a mobile device — how the app looks and is organized, the sequence of screens and possible actions, and how the app captures, uses and conveys information.
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The Four Pillars Of Field Service Engagement
Field service engagement is both a mantra and a model; it’s the connective tissue between technology and customers that defines every service interaction. Today, every service organization can take for granted that customers are calling the shots. We’re at a point where individual customer experiences (CX) can make or break a business. Companies that take the time to understand their customers’ needs and incorporate technology...
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A Small Company’s Perspective On The Role Of Technology In The Field
Rick Steinau has been in the pest control business his entire life. His father started the Cincinnati division of Orkin in the 1930s and later began Ace Exterminating, which Rick purchased from him in 1979 and has run since. Ace competes with two national pest companies for business in the Cincinnati area, and Steinau is always looking for ways to keep a leg up on the competition. He has 15 field technicians who currently use smartphones and a...
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How Field Automation Changes In Three Years
In September of 2014, we featured Luminex on the cover of our magazine. Luminex develops and manufactures biological testing equipment for the clinical diagnostic and life science industries. The Austin, Texas-based company employs field service engineers primarily in North America, as well as in the Asia-Pacific region, and Europe. We spoke with Steve Nava, director of field service for the Americas at Luminex about the company’s...
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Your Essential Guide To The ELD Mandate
From basic overview to solution selection criteria, this report is your go-to guide to ensuring compliance with the ELD mandate.
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