Your field workforce — especially your seasoned technicians – holds a whole wealth of knowledge. Unfortunately, for most companies, this knowledge is typically contained almost entirely in the mind of those technicians. This is problematic, because your most experienced technicians can’t be everywhere at once — and your less experienced technicians need to be able to learn the information those seasoned techs hold.  Continue Reading..

BUNN began 170 years ago with Jacob Bunn opening a grocery store in Springfield, IL. In fact, a young Abe Lincoln was one of his first customers! That venture grew into Bunn Capitol Wholesale Grocery Company and was later managed by George R. Bunn who founded a beverage equipment division in the late 1950's. Bunn-O-Matic Corporation was officially incorporated as a separate entity in 1963. Today, the company remains privately-held and...  Continue Reading..

When your workers spend the majority of their day in the field, or perhaps don’t visit an office regularly at all, it is easy to become disconnected. Not necessarily in a literal sense as most companies today are connected through some sort of mobile technology, but in the sense that it can be challenging to stay in tune with what those workers are thinking and feeling. Even companies with the best of intentions tend to fall short in one...  Continue Reading..

Today’s leading service organizations are laser focused on improving customer experience and engagement, and rightly so. That said, it’s crucial to ensure that your external efforts don’t overshadow the need for an internal focus as well – in the form of employee engagement.  Continue Reading..

The availability of small, high-resolution cameras in mobile computers, wearables, smart glasses, and other devices is opening up new ways for technicians to better serve customers and improve their own efficiency and first-time fix rates.  Continue Reading..

As more field service organizations turn to technology to drive business, augmented reality (AR) is one of the latest trends to shake up the industry. Goldman Sachs predicts that virtual and augmented reality will be an $80 billion market by 2025. Gartner lists augmented reality among the critical technologies that businesses should prioritize to meet the rapidly increasing demands of digital business innovation. It’s clear that AR has...  Continue Reading..

The field service automation segment is much more complex than it used to be. In addition to traditional field service or work order management systems, service organizations now have access to a wide variety of mobile solutions and apps that can help improve their operations.  Continue Reading..