The Internet of Things (IoT) is transforming the field service industry in ways that most analysts –  and practitioners – could not have foreseen just a few years ago. While most of us were focusing on machine-to-machine (M2M) communications and the prospects for utilizing Augmented Reality (AR), the IoT was already beginning to be leveraged into smart systems and Connected Field Service (CFS) solutions among the more...  Continue Reading..

Looking for solutions beyond field service software can help fuel revenue growth.  Continue Reading..

New APIs will make the development of AR (augmented reality) apps easier.  Continue Reading..

This housing development company expects a net $1 million benefit from the investment in a field automation solution.  Continue Reading..

Markem-Imaje just completed a field service overhaul in order to improve efficiency, create additional revenue, and provide a better customer experience.  Continue Reading..

For field-focused organizations, efficiently delivering services to your customers and equipment requires flawless execution of dynamic business processes. Efficient services delivery also demands laser focus on improving the KPIs that matter most — CSAT, first-time fix rates, SLA compliance rates, routing efficiency, field tech utilization— and, with the right tools, eliminating weak spots and potential points of failure.  Continue Reading..

Gosiger’s three-pronged business transformation included investment in a field service management system that, through efficiency gains, gives the company the capacity to take on an additional $2.6 million in service work each year.  Continue Reading..

With the use of a video collaboration tool, Ziegler CAT has reduced the length of its technology support calls by 50 percent.  Continue Reading..

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Kevin Chlopecki of Konica Minolta Healthcare about the company’s plans for service evolution.  Continue Reading..

When it comes to field service, strategies and plans are both important — but it is imperative to recognize that they are not one and the same. All too often, I see companies get excited about an opportunity that exists and they focus so much on the business case and strategy that the plan gets ignored. Momentum builds around the strategy taking shape, only to lead to disappointment on the project because equal time, effort, and excitement...  Continue Reading..