Gosiger’s three-pronged business transformation included investment in a field service management system that, through efficiency gains, gives the company the capacity to take on an additional $2.6 million in service work each year.  Continue Reading..

With the use of a video collaboration tool, Ziegler CAT has reduced the length of its technology support calls by 50 percent.  Continue Reading..

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Kevin Chlopecki of Konica Minolta Healthcare about the company’s plans for service evolution.  Continue Reading..

When it comes to field service, strategies and plans are both important — but it is imperative to recognize that they are not one and the same. All too often, I see companies get excited about an opportunity that exists and they focus so much on the business case and strategy that the plan gets ignored. Momentum builds around the strategy taking shape, only to lead to disappointment on the project because equal time, effort, and excitement...  Continue Reading..

Konica Minolta, Inc. is a large Japanese technology company headquartered in Tokyo, serving over 150 countries worldwide. Konica Minolta Healthcare Americas, Inc., headquartered in Wayne, NJ, is focused on imaging technologies including Digital Radiography, Ultrasound, Healthcare IT and Service Solutions. In the Americas, Konica Minolta Healthcare employs 50 direct service technicians, and 250 dealer-based technicians.  Continue Reading..

There are a number of statistics that illustrate the expected growth of wearable technology. For example, ABI Research forecasts enterprise wearable device revenue, such as smartwatches, smart glasses, and wearable scanners, will top $60 billion in 2022, increasing from just $10.6 billion in 2017 — a CAGR of over 41 percent. International Data Corporation (IDC) reported in June that the wearables market is expected to double by 2021, with...  Continue Reading..

We had a service appointment this past Sunday at our home with one of the major satellite TV providers. We received the standard four-hour appointment window notification and a call when our technician was about 30 minutes away. He arrived at his expected time, and was courteous and pleasant.  Continue Reading..

Apple will hold its latest product launch event on September 12th, 2017 and there’s plenty for you to tune in to hear about. In addition to the expected announcement of the iPhone 8, Apple has recently made a few moves that will specifically impact businesses – including field service companies like yours.  Continue Reading..

For the better part of the last 10 years, mobile-first has been the catchphrase for designers, CX/UX/UI professionals, and front-end developers. The phrase is straightforward. It describes a user interface that accounts for how a person uses an application on a mobile device — how the app looks and is organized, the sequence of screens and possible actions, and how the app captures, uses and conveys information.  Continue Reading..