Field service is riper with innovation than ever before. There are more advanced technologies to enable business transformation than ever before. Sounds like a simple equation, right? For most companies, it isn’t. There are some significant barriers to technology investment that make forward progress anything but simple.  Continue Reading..

While there are still some field service organizations that have yet to automate paper-based field work, the results of our survey indicate that most have incorporated the use of mobile devices into their field operations. Ninety-one percent of our survey respondents say their workforce relies on a mobile device to do their jobs.  Continue Reading..

There is a vast amount of both transformation and innovation taking place in field service. Is that exciting and invigorating? Yes. Is it also incredibly overwhelming for many organizations? Yes. Take a deep breath.  Continue Reading..

Executive leaders and their respective staff often find it difficult to allocate the appropriate time and resources to understanding where opportunities for strategic or large scale operational improvements exist within their organizations. It can be difficult for managers to assess the relative effectiveness of an organization’s value chain due to a lack of clear comparative points. Comparative data points are often hard to identify and...  Continue Reading..

5G technology will soon have a major impact on the markets and capabilities of field service organizations across industries. We certainly are only in the early phases of 5G development and standardization. However, the promise the technology holds for business enablement and new applications must be considered now.  Continue Reading..

As we near the end of calendar year 2017, many field service managers have begun to wrestle with the question, “What lies ahead for us in the next 12 months and beyond?” Of course, there is no quick and easy answer — and everything can change in a heartbeat due to unforeseen internal and/or external factors.  Continue Reading..