5G technology will soon have a major impact on the markets and capabilities of field service organizations across industries. We certainly are only in the early phases of 5G development and standardization. However, the promise the technology holds for business enablement and new applications must be considered now.  Continue Reading..

As we near the end of calendar year 2017, many field service managers have begun to wrestle with the question, “What lies ahead for us in the next 12 months and beyond?” Of course, there is no quick and easy answer — and everything can change in a heartbeat due to unforeseen internal and/or external factors.  Continue Reading..

Titan Machinery owns and operates a network of full-service agriculture and construction equipment dealerships. The company has more than 2,500 employees working from nearly 120 locations across the United States and Europe. After a lengthy ERP upgrade initiative, Titan was looking for a simple way to extend mobile capabilities to its 335 field service technicians.  Continue Reading..

I did a Q&A in April with Neal Ratner, manager of business innovation at Applus + Energy and Power titled “When An Apple Fan Is Forced To Choose Android.” Neal and I discussed the fact that, while he’s an avid Apple fan, there were some important reasons that, for his company’s use, he simply couldn’t recommend the use of the devices. Here’s what he had to say...  Continue Reading..

I watched a video on inc.com not long ago that stuck with me. In it, Simon Sinek, bestselling author of Starts With Why, discusses the fact that leadership isn’t a rank achieved, but a skill you always practice. He brings up a few really good points, including the fact that good leaders recognize the fact that they aren’t experts; rather, they are students that are always learning and continually improving their skills. He also...  Continue Reading..

Digital transformation (DX) is the profound transformation that occurs when companies leverage digital technologies to change the very way business is conducted, resulting in new business models and cultures. It results in more responsive business operations and leads to innovations that transform how customers, partners, employees, and things communicate with each other. DX is a hot topic because it a very positive impact on the performance of...  Continue Reading..

There’s less than two months to go until compliance is required for the ELD final rule, which was enacted at the end of 2015 by the U.S. Federal Motor Carrier Safety Administration (FMCSA). The ELD mandate requires commercial drivers who are required to prepare hours-of-service (HOS) records of duty status (RODS) to do so using electronic logging devices (ELDs). The goal of this mandate is to ensure accuracy of record keeping and increase...  Continue Reading..