The Key Characteristics Of A Good RFP
The purpose of an RFP is to join two or more parties together. One has a need, and the other a product or service to fulfil this need; it’s imperative that companies must never lose sight this objective. To be successful this needs to be met with the right commercial structure.
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Untapped Gold: Field Service Technicians As Your Salesforce
The definition of a salesperson is “an individual who sells goods and services to another entity.” This sounds simplistic enough, but when applying this responsibility to your field technicians, there’s much to consider.
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Where Is Your Company On The Digital Transformation Continuum?
At the end of September, I had the pleasure of attending WBR’s Field Service Fall event in Amelia Island, Florida. I hosted a panel on digital transformation that included Cisco Technical Services, Diebold Nixdorf, UTC Climate, Controls & Security, and AmTrust Financial. The panelists each shared insights on where their respective companies are at on the digital transformation journey. Digital transformation was surely one of the key...
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Business Continuity: Plan Now Or Pay Later
Corporations are vulnerable to all manner of conditions that can interrupt business operations, ranging from major events such as earthquakes and hurricanes to less publicized, but potentially damaging events such as IT system failures, communications interruptions and cyber security breaches. Such events can levy protracted damage to a company if business services are interrupted for any length of time.
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The IoT Is Changing Field Service Management Right Before Our Eyes
The Internet of Things (IoT) is transforming the field service industry in ways that most analysts – and practitioners – could not have foreseen just a few years ago. While most of us were focusing on machine-to-machine (M2M) communications and the prospects for utilizing Augmented Reality (AR), the IoT was already beginning to be leveraged into smart systems and Connected Field Service (CFS) solutions among the more...
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Field Service Automation Meets Marketing Technology
Looking for solutions beyond field service software can help fuel revenue growth.
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Will Apple's ARKit Advance Field Service AR Deployments?
New APIs will make the development of AR (augmented reality) apps easier.
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Field Automation Fuels Growth
This housing development company expects a net $1 million benefit from the investment in a field automation solution.
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Markem-Imaje's Quest For Service Standardization
Markem-Imaje just completed a field service overhaul in order to improve efficiency, create additional revenue, and provide a better customer experience.
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Which Enterprise System Is Best For Field Service Management: ERP, CRM Or Service Platform?
For field-focused organizations, efficiently delivering services to your customers and equipment requires flawless execution of dynamic business processes. Efficient services delivery also demands laser focus on improving the KPIs that matter most — CSAT, first-time fix rates, SLA compliance rates, routing efficiency, field tech utilization— and, with the right tools, eliminating weak spots and potential points of failure.
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