We rely on the “work order” to complete the call transaction and capture service data. Work orders are important and recognized as the nucleus of field service operations. Leaders today, however, have other business drivers ranging from selling services to technician recruiting and retention on their mind as they learn to think beyond the work order. The Mobile Digital Mission (MDM) is the business process and technology architecture...  Continue Reading..

It’s time for businesses that already use an EMM (enterprise mobility management) or MDM (mobile device management) solution to circle back and conduct an assessment. And it’s long overdue for many non-users to evaluate and introduce EMM for the first time.  Continue Reading..

Every day you deal with a multitude of customers who vary by type, size, installed base, usage, personality, and everything else that ultimately differentiates one customer from another. However, one thing always remains constant – their business systems and equipment are critically Important to their day-to-day business operations. Despite this common thread that runs through virtually all of the customers you support, it is still...  Continue Reading..