You’re probably familiar with the value proposition of AR (augmented reality) in field service, particularly the impact it can have in the areas of training and remote diagnostics. I wrote in this column after Field Service USA in April that the interest in AR among the audience had grown exponentially from the previous year’s event. Since writing that column in April, I’ve talked with a number of field service leaders at...  Continue Reading..

The market for field service management (FSM) software market is large and growing. In 2017, the market for cloud- based applications was valued at $1.2 billion by Blumberg Advisory Group, and we anticipate that the market will experience a five-year compound annual growth of 22.8 percent. In other words, it will more than double by 2022.  Continue Reading..

Last week I wrote a column about the fact that Gartner recently reported that just 22 percent of customer experience (CX) leaders report their CX efforts exceed customers’ expectations. In that column I dove into three reasons I feel field service organizations are missing the mark with their customer experience initiatives — for this column I decided to ask some of our board members to share what they feel their organizations are...  Continue Reading..

I’ve had countless conversations with field service leaders that feel overwhelmed by the process of selecting technology to improve their businesses. This holds especially true for field service software, because there are so many solutions to evaluate. With the exception of large organizations that may have a dedicated solution selection and implementation team, field service leaders are trying to fit this process of solution evaluation...  Continue Reading..

Learn the most common mistakes companies make when investing in GPS fleet management so you can avoid them.  Continue Reading..

Here’s a look at some emerging technologies you should be familiar with.  Continue Reading..