
Manufacturing Companies And Their Journey To Service Excellence
How can capital equipment manufacturers improve upon elevated first-time fixes while providing excellent customer service and an enhanced customer experience?
Continue Reading..
Augmented Reality: The Future Of Field Service
Companies are already deploying AR for service applications to improve resolution rates and address the looming technician shortage.
Continue Reading..
Field Service Technologies To Watch In 2019
Analyst Michael Blumberg lays out your best bets for technology investment for an optimal customer experience with maximum service value.
Continue Reading..
Global Field Service Management Trends For 2019 – And Beyond
Prepare now if you plan to compete in the expanding global services market.
Continue Reading..
Your Field Worker Is The Edge In “Edge Computing.” Are You Ready?
A three-point checklist of what you need to know to do it right.
Continue Reading..

Field Service Evolving To Overcome Challenges
Field service management (FSM) solutions are evolving to meet rapidly changing demands. Later this year, VDC Research will publish a research report on FSM solutions, focusing specifically on digitizing the “last mile” of field service workflows. Building on years of coverage of this market and discussions with leading FSM providers and technology decision makers, we bring our experience and insight to bear in discussing the market,...
Continue Reading..

Service Without A Strategy Creates Nothing But Turmoil
Running a service organization without a strategy is akin to sailing a boat without a rudder. Whichever direction the wind blows will be where you’ll end up. In the case of most businesses, clients and sales are the wind which cause the service organization to be in a constant reactive state. This continual mode of reacting creates turmoil, and doesn’t allow the organization to look beyond its immediate customer support offerings and...
Continue Reading..
It's Not Difficult Being Green!
According to Kermit the Frog, “It’s not easy being green” – or is it? For many businesses, being “green” can have an unexpected economic benefit.
Continue Reading..

Effective Subcontractor Management For Field Service Delivery
There is an increasing trend for service organizations to utilize third-party subcontractors as either a supplement or extension of their field service workforce. A recent study reported greater than 75% of responding organizations use third-party networks for field service support. This is likely related to many organizations trying to operate with a reduced service workforce while simultaneously seeking improved efficiency and satisfied...
Continue Reading..

Field Service Passion: How To Build It
Nothing constructive can occur on a sustainable basis without field service engineers who operate with passion. Field service is a rewarding but hard business. A leader’s ability to generate organizational passion through a mobile-based workforce is based on strong leadership skills as well as organizational structure, development, and technology.
Continue Reading..