Field Technologies Webinars

1. Optimize Total Experience By Overcoming These FSM Challenges 3/25/2021

   In this era of a digitally empowered public; consumer and employee expectations have increased dramatically, and companies need to address the total experience they offer all users of their brand. Leading companies have set a high bar for personalization, convenience, and consistent experiences.

2. How Haemonetics Drives Service Transformation With AI 3/12/2021

   Watch Deniz Mullis, Director of Global Services at Haemonetics present during the Copperberg Aftermarket virtual summit. Deniz discusses how Aquant has enabled Haemonetics to scale service and improve quality by turning their Hotline Agents into expert problem solvers.

3. Cut Costs And Improve Efficiencies With IoT-Powered Field Service 3/11/2021

   Many organizations are struggling with IoT initiatives, with 51% of respondents rating themselves a three out of five for IoT success in a Forbes Insights survey. In this webinar, we’ll discuss how to move your IoT strategy past the experiment phase to achieve tangible business results. 

4. Building Your Service Dream Team For 2021 3/9/2021

   Watch this webinar recording for an executive discussion of the issues, strategies, and go-forward planning that service leaders can use in formulating the next steps to adapt and ensure success in the “new normal.”

5. How Oxford Nano Is Using Remote Assistance As A Service Differentiator 3/5/2021

   Oxford Nano is providing innovative remote assistance software to their customers through their AR-enabled “Virtual Assist” solution. Their customers get instant access to the company’s global team of service and applications experts to guide customers through technical and application issues in real-time. Oxford Nano provides this solution as a part of their commercial offerings to transition customers from reactive to proactive support, providing higher customer value and additional revenue to the service organization. 

6. Aberdeen Webinar: The State Of Visual Engagement In Customer Service 2/5/2021

   Service activities have never been so complicated and rewarding as they are in 2021. On the one hand, service leaders face unprecedented changes such as the meteoric rise of remote work and rapid adoption of new customer engagement channels. On the other hand, they have more tools at their disposal than they ever did before. Watch the webinar, co-hosted by Omer Minkara, VP of research from Aberdeen Group, that uncovers why visual engagement is the top focus area for service leaders in 2021.

7. How Digital Tools Have Changed Field Service For Good 1/25/2021

   The events of 2020 proved just how adaptable Service Leaders need to be. And in some cases the Coronavirus response provided (what some would consider) a catalyst for digital transformation and adoption of digital tools.

8. Adapt To Change By Engaging With Customers And Empowering Employees With Real-Time Interactive Support 12/2/2020

   Customer service has never been more strategic or mission critical to an organization. Scaling up customer service and changing the way to deliver service is essential in adapting to meet the changes of the market and the customer. Organizations are faced with an increase in case volume, growing customer expectations to deliver remote support, and prioritizing the health and safety of their employees and customers. These priorities create a blueprint into how to scale up and rise to expectations equipping organizations to meet the changes of the market and the customer.

9. Rising Expectations: Accelerating Field Service Maturity Driving The New Normal For CX 11/12/2020

   During the COVID-19 pandemic, there have been many changes to how services organizations need to conduct business effectively. Based on our field service maturity model we see service organizations are rapidly evolving, thanks in part to a necessary race towards digital transformation and a customer-focused approach to service delivery.

10. The New Must-Haves In Field Service 10/27/2020

    The global COVID-19 pandemic has fundamentally changed the way we do business, particularly in the Field Service industry. Everything from customer habits to how field service organizations interact with their team has rapidly changed as we all navigate these uncertain times.