Field Technologies Webinars

  1. Expanding The Value of Virtual Support In A Touchless Environment 9/10/2020

    "Touchless support" has suddenly jumped into focus for service organizations. With heightened safety precautions limiting service visits, virtual support offers the security and convenience customers want. The BUNN service team has a solution, Help Lightning's virtual expertise software.

  2. How COVID-19 Has Permanently Changed The Future Of Field Service 9/1/2020

    2020 has been characterized by waves of disruption due to COVID-19, and organizations have been forced to make quick decisions about how to mitigate loss and reorganize their business. At an unprecedented speed, businesses needed to make hard decisions about staffing, travel restrictions, and new regulatory requirements.

  3. 10 Tips And Tricks For The Field Service Industry 8/28/2020

    Fieldpoint is an enterprise field service and project management job costing system. The application is fully web-based responsive in design so it runs on any device. Technician resources in the field,  specific mobile applications for Apple and Android for both phones and tablets are also available. This video focuses on the resource planning and assignment of projects and jobs.

  4. From Service Center To Profit Center 8/26/2020

    Field Service has traditionally been a cost center. Today, innovative service organizations are leveraging AR and Virtual Expertise technology to accelerate the transformation from service center to profit center. Cincinnati, Inc. implemented Help Lightning's Virtual Expertise software to boost their service offerings and provide virtual "hands-on" service to their customers. Hear from Greg Wilson, Director of Service for Cincinnati, Inc., and learn how this 130-year-old manufacturing company made the transformation to becoming a service profit center.

  5. 5 Steps To De-Risk and Optimize Your Field Service Workforce 8/25/2020

    As we continue to navigate the COVID-19 pandemic, field service organizations are looking for ways to maintain critical infrastructure without compromising the safety of their workforce. For many, that means adopting new technologies that help them automate routine tasks and reduce the amount of time technicians spend in the field.

  6. Detect Distracted Driving With Fleet Technology 8/24/2020

    Feel like you’re always dealing with the aftermath of collisions instead of preventing them? Advanced fleet technology can help identify exactly what’s distracting your drivers and technicians, so you can help to prevent workplace incidents, including costly collisions, from happening. In this webinar, you’ll learn more about the tools that take proactive risk management to a whole new level.

  7. Rethinking The Loss Data Equation: Make Better Decisions Faster And Increase Profitability 8/24/2020

    Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. 

  8. Remote Support: A Paradigm Shift In Field Service Delivery 8/19/2020

    The rise of remote support has been accelerated by the pandemic. Why? Remote support addresses safety concerns and ensures business resilience. Companies are moving to remote support to reduce costs, improve the customer experience, and increase employee engagement. The shift requires field service leaders to reevaluate key metrics and new modes of collaboration. And adopt innovations based on video, AR, and AI.

  9. Forget Hoping For The Best: Frontline Worker Mobile App Training That Works 8/14/2020

    Frontline workers constantly need to engage with new mobile technology to do their work efficiently and effectively. But frequent software updates and continuous employee onboarding often lead to poor mobile technology engagement that can wreak havoc on businesses.  In this webinar, you will hear how former Nestlé USA Executive Deanna Self successfully rolled out their new mobile technology platform across their delivery team in just 6 months.

  10. Field Service And Virtual Expertise 7/9/2020

    In the wake of the pandemic, Field Service organizations agree that they will have to change their ways of delivering service. Leveraging AR and Virtual Expertise to provide service will replace traditional truck rolls and service calls. Technology that was once a "nice to have" has become a "must have."