Field Technologies Webinars

1. Overcoming The Barriers To Servitization 12/18/2019

   Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.

2. A Cohesive Approach To FSM And Service Parts Planning 12/5/2019

   Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution. 

3. Discover The Power Of The Cloud For FSM 11/11/2019

   Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?

4. The State Of Service 2020: The Asset, The Outcomes, And The Business 10/31/2019

   Service is changing in a number of ways. New entrants, customer demands, and technological advancements are leading organizations to make bold changes to the business in several key ways.

5. The Rapidly Changing World Of Field Service Management 10/15/2019

   As the world of field service management continues to rapidly change, service leaders must adapt their viewpoints and strategies in order to differentiate and succeed in today's competitive market. In this Field Service News webinar, Astea's Managing Director, John Hunt, discusses how service leaders are adapting to the changing world of FSM.

6. From Paper To Digital: How To Take The First Step Towards A Digital Transformation 10/2/2019

   To keep up with rising customer expectations, field service organizations need to make the move to digital. But where do you begin? And how do you start?

7. The Field Service Workforce Of The Future 9/18/2019

   Learn how Astea’s FSM solution coupled with WorkMarket’s online marketplace enables intelligent scheduling and management of contractors to facilitate the right balance of contingent labor supply to meet your target SLAs and fill labor gaps.

8. City Of Las Vegas Doubles Down On Low-code For Field Services 9/13/2019

   With an inefficient inspectional services department that was bogged down by antiquated technology and data collection methods, the City of Las Vegas was struggling to meet the needs of its citizens. Check out this on-demand webinar to learn how they overcome these obstacles using the OutSystems low-code platform for their field service needs. 

9. Best Practices For AI In Self-Service: Empowering Customers And Service Agents 7/17/2019

   Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?

10. How The Best-in-Class Stop Customer Churn 3/21/2019

    Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”