Field Technologies Webinars

1. Creating A Resilient Services Framework 7/15/2021

   The strain to meet mission critical service demands has only increased and the pressure to achieve greater service levels and customer satisfaction is at an all-time high. For OEMs to deliver exceptional customer experiences to their end users in these environments they need to have a resilient service delivery capability.

2. AI In Field Service: Understanding The Impact On Your Customers, People And Assets 6/29/2021

   Artificial Intelligence (AI) will not only have a profound impact on business and operational efficiency, it will also change forever how people interact with and view technology.

3. Creating Meaningful Diversity In Service 6/11/2021

   Day Three of Service Leaders Spring Break, powered by Aquant. Watch the interactive panel of experts discuss how to hire a diverse team, what actions are needed to foster an equitable culture, steps leadership can take to make changes today, and more!

4. 3 Key Milestones For Any New AI Deployment 6/11/2021

   Day Two of Service Leaders Spring Break, powered by Aquant. Watch the interactive workshop to discover best practices and real-world scenarios for deploying AI. Hear stories from the field on how service leaders have overcome AI deployment challenges. Watch the recording now.

5. Preventing Service Disasters: How Information Gaps Hurt Your Business 6/11/2021

   Day One of Service Leaders Spring Break, powered by Aquant. Watch the on-demand recording of “Preventing Service Horror Stories: What You Don’t Know Can Hurt Your Business” to discover real-life examples of service horror stories, and practical examples of how service leaders can spot and prevent them. Watch the recording now.

6. Slashing The Service Skills Gap - An Alchemy Of Tech, People & Processes 6/11/2021

   Day One of Service Leaders Spring Break, powered by Aquant. In session one, “Slashing the Service Skills Gap: An Alchemy of Tech, People & Processes” our panel of service leaders offer best practices and lessons learned about hiring and retention amid high rates of retirement and turnover. Watch the recording now to learn more.

7. Enable Always-On Service With D365 Customer And Field Service 6/10/2021

   Join us for a seamless, end-to-end Customer and Field Service Experience highlighting the crucial interactions between an Agent, Scheduler and Front-line Resource while maintaining an exceptional Customer and Employee Experience.

8. Closing The Skills Gap With Dynamics 365 Guides 6/10/2021

   Learn how mixed reality can help your organization invest in employee learning and development while addressing the growing skills gap that industries face worldwide. With capabilities like spatial triggers, branching, and now Azure object anchors, Dynamics 365 Guides provides employees with a more natural and intuitive way to learn on the job. Reduce downtime, improve accuracy and feel empowered to "walk up and work" anywhere.

9. Optimize Total Experience By Overcoming These FSM Challenges 3/25/2021

   In this era of a digitally empowered public; consumer and employee expectations have increased dramatically, and companies need to address the total experience they offer all users of their brand. Leading companies have set a high bar for personalization, convenience, and consistent experiences.

10. How Haemonetics Drives Service Transformation With AI 3/12/2021

    Watch Deniz Mullis, Director of Global Services at Haemonetics present during the Copperberg Aftermarket virtual summit. Deniz discusses how Aquant has enabled Haemonetics to scale service and improve quality by turning their Hotline Agents into expert problem solvers.