Field Technologies Webinars

1. Remote Service: Merged Reality For Real-Time Collaboration 5/26/2020

   In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.

2. Service From Home: Lessons Learned When Managing Change In Field Service 5/6/2020

   A lot of field service organizations have been hit with this new change that requires them to rethink how to run their business. They're looking for support, not only from their organization, but they also want to hear how other companies are holding up in this time of uncertainty. Salesforce Field Service is bringing together businesses to learn and discuss how different organizations are handling the fast and sudden spread of COVID-19. Join us to hear Salesforce field service experts share how they've been supporting their customers during this uncertain time.

3. The New Normal: Learn What Service Leaders Are Doing To Adjust 4/21/2020

   Hear from two service industry veterans on how they are navigating their own businesses, employees, and customers through these challenging times. Rodger from United Service Technologies and Blake from GDT Repair and Tim Hortons restaurants will discuss how they are continuing to deliver quality service while being faced with the realities of today’s unprecedented circumstances.

4. Overcoming The Barriers To Servitization 12/18/2019

   Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.

5. A Cohesive Approach To FSM And Service Parts Planning 12/5/2019

   Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution. 

6. Discover The Power Of The Cloud For FSM 11/11/2019

   Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?

7. The State Of Service 2020: The Asset, The Outcomes, And The Business 10/31/2019

   Service is changing in a number of ways. New entrants, customer demands, and technological advancements are leading organizations to make bold changes to the business in several key ways.

8. The Rapidly Changing World Of Field Service Management 10/15/2019

   As the world of field service management continues to rapidly change, service leaders must adapt their viewpoints and strategies in order to differentiate and succeed in today's competitive market. In this Field Service News webinar, Astea's Managing Director, John Hunt, discusses how service leaders are adapting to the changing world of FSM.

9. From Paper To Digital: How To Take The First Step Towards A Digital Transformation 10/2/2019

   To keep up with rising customer expectations, field service organizations need to make the move to digital. But where do you begin? And how do you start?

10. The Field Service Workforce Of The Future 9/18/2019

    Learn how Astea’s FSM solution coupled with WorkMarket’s online marketplace enables intelligent scheduling and management of contractors to facilitate the right balance of contingent labor supply to meet your target SLAs and fill labor gaps.