Field Technologies Magazine

  1. AI Is Coming To Services, But It’s Not Here Yet
    8/30/2019

    Service Strategies' benchmark study reveals executives' current service business practices and future outlooks as they relate to artificial intelligence.

  2. Customer Satisfaction On The Rise
    8/30/2019

    Field service software implementations are increasingly focused on the customer as the industry shifts to a more proactive service model.

  3. Lessons Learned As VP Of Service Operations
    8/30/2019

    How teamwork, continuous learning, a readiness for change, and investing in training and cross-functional relationships will serve you well when managing in the service industry.

  4. Adaptation, Adoption, And Agility: Your 3-Step Approach To Digital Transformation
    8/30/2019

    Every company or business has a strategy, whether clearly articulated or not. Unfortunately, often the functions that are essential to achieving a transformation goal — IT, HR, R&D, finance, your service division — aren’t part of developing the strategy or testing whether it is clearly understood. If strategies are not aligned across the entire company or business, it is no wonder that overall business value isn’t achieved, or departments are stuck doing small POCs that never get scale. Setting that strategy correctly is a necessary step from which you can focus on these three A’s: Adaptation, Adoption, and Agility.

  5. Guidelines For Improving Customer Satisfaction And Loyalty
    8/30/2019

    A total and ongoing commitment to your plan and process is essential to moving the needle on meaningful improvement.

  6. The Importance Of Service For A Best-In-Class Manufacturing Company
    8/30/2019

    As manufacturers recognize that happier customers equal higher profits, customer experience is becoming a critical competitive differentiator.

  7. Cultivating A Better Customer Experience
    5/23/2019

    TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.

  8. Q&A: PCM Leverages Technology To Create A Compelling Customer Experience
    5/23/2019

    Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.

  9. Era Of Change For Field Service Management
    5/23/2019

    More changes have occurred in the field service management (FSM) segment in the past 12 months than in the previous 12 years. And the changes — or what I like to refer to as the “deltas” — are only going to manifest themselves faster and more pervasively in the next 12 months moving forward. This is truly the era of change for FSM, as well as for the services organizations in the industry.

  10. Field Service Benchmark Study Results
    5/23/2019

    Economic, revenue, and investment outook optimism inspires these 8 strategic priorities among field service executives.