By Rob Ballantyne, OverIT
The utilities industry is undergoing a significant shift, where sustainability requires not just operational adjustments, but a fundamental evolution of core products and services. Some of these changes will directly impact consumers (e.g., installing solar, or ground-source heat pumps instead of gas boilers), while some will remain invisible to them (e.g., switching from natural gas to hydrogen blends, or power generated by wind as opposed to coal).
Furthermore, incorporating ESG (Environment, Social and Governance) reporting is increasingly crucial, pressuring organizations, especially utilities, to deeply consider sustainability. This is particularly true when their customers are fully or partially public companies.
Fortunately, the same technology that has efficiently guided organizations and field technicians to save fuel, time, and aggravation paves the way for the new era of sustainability. By harnessing sustainability within Field Service Management (FSM), organizations align cost reduction with emissions reduction.