Featured IoT Articles

  1. State Of Service In Mobile, Media And Telecommunications 10/27/2023

    Discover how CSPs will deliver a richer CX, develop new B2B digital services, meet ESG goals, and gain market share while balancing projects like 5G network rollouts and asset maintenance.

  2. The Future Of Field Service Management 10/26/2023

    Discover key trends shaping the FSM landscape and learn how embracing these technologies can position your organization for long-term success.

  3. Top 4 Use Cases For Generative AI In Field Services 10/4/2023

    Generative AI is poised to usher in a transformative era for both the field services industry and government agencies. With its unparalleled ability to generate data-driven insights, streamline processes, and enhance decision-making, generative AI promises to revolutionize these sectors. In the field services industry, it will optimize resource allocation, predictive maintenance, and customer interactions, ultimately improving efficiency and customer satisfaction.

  4. Understanding And Driving Field Organization Sustainability 10/3/2023

    Sustainable field service has three key elements: Sustainable power generation as a core offering, collaborative engagement, and enhanced uptime and first-time fix rate.

  5. How AI Helps Transform Your Business 9/29/2023

    Just because you have access to artificial intelligence or automation capabilities, does not mean you are using them efficiently or effectively.

  6. Securing Enterprise Data And Facilities: Start With The Basics 8/9/2023

    Maintaining a high degree of security for field organizations is not just a nicety, it is an absolute necessity. In an era where bad actors can present themselves physically and digitally, and outcomes can be catastrophic, companies have no other choice but to pay meticulous attention to how they secure their people, property, and processes to best protect their assets.

  7. Revolutionizing Troubleshooting And Diagnostics In Field Service: The Impact Of AI And Chat GPT 7/26/2023

    In the field service industry, effective troubleshooting and diagnostics are vital for maintaining equipment, reducing downtime, and providing exceptional customer experiences. Historically, these processes relied on manual methods and rule-based approaches, leading to time-consuming outcomes. However, the emergence of Artificial Intelligence (AI) and Chat GPT (Generative Pre-trained Transformer) has transformed troubleshooting and diagnostics.

  8. 3 Ways Generative AI Will Reshape Customer Service 5/26/2023

    Generative AI models will change the game for customer service, helping companies operate more efficiently, develop more empathetic responses to customer requests, and resolve cases faster. 

  9. World Tour Is Coming To Salesforce+. Next stop, D.C. 4/10/2023

    See how Salesforce Field Service can help you achieve operational excellence. Learn how to optimize your service processes, boost productivity, and deliver enhanced public services while reducing costs.

  10. Massive IoT Enables Massive Opportunities For Utilities 1/9/2023

    Here, Alastair MacLeod, CEO at Ground Control, a satellite focused IoT and M2M connectivity and critical communications provider, examines the opportunities and challenges; and how satellite communications can plug the critical gaps in connectivity to improve efficiencies, productivity, and worker safety.