Measure this, analyze that. You have all of this data, but do you know the most impactful way to use it to drive change in your organization? Now that that customers are exercising their voice in more and more channels, do you know how to measure and leverage customer sentiment? Field service is the coliseum of modern markets, in which the gladiators of business will fiercely compete for customer loyalty. You need to measure service to survive!
This talk will present 100’s of years of collective experience from leaders in field service to summarize the most impactful metrics for measuring field service. We will also discuss:
The time for service is now. Do you have the metrics you need to succeed?