A Look Ahead: Field Service Leaders Share Their Next Technology Investment

We asked our survey respondents what technology is next on their road map for 2018. Fifty percent of respondents plan to invest in new mobile devices.

Thirty-two percent of respondents have mobile apps next on their technology to-do list, and 32 percent are also planning on a new mobile security solution. Thirty percent of respondents will be investing in a field service software solution, and 23 percent in the Internet of Things. Twenty percent of respondents plan to invest in wearable technology, and 18 percent are evaluating fleet management solutions. Finally, augmented reality (AR) is next on the list for 16 percent of our survey respondents.