Field Technologies Magazine

  1. Your Field Service Peers Offer Their Best Advice 11/28/2017

    Each field service organization is different, every strategic initiative unique. However, as we’ve learned throughout this issue, there are some very common struggles shared among service-related industries and a lot to be learned from your peers (even if they are in a different vertical market) who have experienced different processes or projects you have not yet. I asked the field service leaders I interviewed for this issue to share their words of wisdom on field service optimization.

  2. Overcoming Barriers To Invest In Further Field Service Innovation 11/28/2017

    Field service is riper with innovation than ever before. There are more advanced technologies to enable business transformation than ever before. Sounds like a simple equation, right? For most companies, it isn’t. There are some significant barriers to technology investment that make forward progress anything but simple.

  3. The State Of Mobile Device Use In Field Service 11/28/2017

    While there are still some field service organizations that have yet to automate paper-based field work, the results of our survey indicate that most have incorporated the use of mobile devices into their field operations. Ninety-one percent of our survey respondents say their workforce relies on a mobile device to do their jobs.

  4. Will Apple's ARKit Advance Field Service AR Deployments? 9/28/2017

    New APIs will make the development of AR (augmented reality) apps easier.

  5. Ziegler CAT Improves Service Through Video Collaboration 9/26/2017

    With the use of a video collaboration tool, Ziegler CAT has reduced the length of its technology support calls by 50 percent.

  6. Konica Minolta Healthcare Envisions The Future State Of Field Service 9/26/2017

    Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Kevin Chlopecki of Konica Minolta Healthcare about the company’s plans for service evolution.

  7. Key Factors Driving Revenue Growth In Field Service 5/22/2017

    Best practices for selling extended warranty and/or extended service programs are shared.

  8. Transforming Field Service Using Live Interactive Video 5/22/2017

    Live video and augmented reality can have a big impact on customer support.

  9. The Changing Field Service Landscape Is Powering Servitization 5/22/2017

    Here are some tips to stand out among the competition.

  10. The Service Operation Is A Business 5/22/2017

    For service to be successful, you need commitment from the top down.