Field Technologies Magazine

51. ServiceMaster's Digital Transformation 1/29/2018

    Customer-focused digital transformation leads to double-digit NPS gains.

52. Expert Tips On How To Improve The Customer Experience 1/29/2018

    Author and customer experience futurist Blake Morgan gives practical advice on how to better meet the growing needs of your customer base.

53. There's Nothing Artificial About Artificial Intelligence 1/29/2018

    Is AI ready for field service prime time?

54. The State Of Mobile Device Use In Field Service 11/28/2017

    While there are still some field service organizations that have yet to automate paper-based field work, the results of our survey indicate that most have incorporated the use of mobile devices into their field operations. Ninety-one percent of our survey respondents say their workforce relies on a mobile device to do their jobs.

55. Analysts Weigh In On Where Field Service Is Headed In 2018 11/28/2017

    The field service space is rife with very intelligent individuals researching and analyzing the challenges organizations are facing and the ways in which leading companies are tackling those challenges. I asked some of the industry’s leading analysts to join me in this special issue to share with you their thoughts on where the field service industry is currently at and where you can expect it to go in 2018.

56. Just How Automated Is Field Service? 11/28/2017

    There is a field service software solution on the market today for every type and size of field service company. That is largely a good thing, but the breadth of solutions can also cause stress for some field service leaders to answer questions.

57. A Look Ahead: Field Service Leaders Share Their Next Technology Investment 11/28/2017

    We asked our survey respondents what technology is next on their road map for 2018. Fifty percent of respondents plan to invest in new mobile devices.

58. Field Service Shared Struggles 11/28/2017

    They say misery loves company, and while I wouldn’t go so far as to say these challenges are causing field service leaders misery, I would say they are causing their fair share of stress and probably some sleepless nights. So take solace in the fact that you aren’t alone in your struggles — your peers are up against the same challenges you are, and are alongside you in the trenches looking for ways to conquer them.

59. Prioritizing Top Field Service Strategic Initiatives 11/28/2017

    With the pressures field service organizations are facing, most are working diligently to prioritize the strategic initiatives they feel will help them address those challenges, remain competitive, and maximize revenue. Just as the challenges facing field service are often interrelated, many of the top strategic initiatives are, as well. However, the companies having the most success with advancing their service operations are doing so by determining which of these initiatives will have the greatest impact on their company, starting with that, and then moving down the list.

60. Your Field Service Peers Offer Their Best Advice 11/28/2017

    Each field service organization is different, every strategic initiative unique. However, as we’ve learned throughout this issue, there are some very common struggles shared among service-related industries and a lot to be learned from your peers (even if they are in a different vertical market) who have experienced different processes or projects you have not yet. I asked the field service leaders I interviewed for this issue to share their words of wisdom on field service optimization.