Guidelines For Improving Customer Satisfaction And Loyalty
Source: Field Technologies Magazine
By Bill Pollock, president & principal, consulting analyst, Strategies for Growth
A total and ongoing commitment to your plan and process is essential to moving the needle on meaningful improvement.
Everybody talks about the desire to improve customer satisfaction and loyalty, but few organizations actually have a plan for doing so. You must first have a plan and a process in place before thinking about any meaningful improvement. In fact, the implementation of a well-defined and managed process will ultimately drive an organization’s ability to achieve its customer satisfaction and loyalty goals.
VIEW THE MAGAZINE ARTICLE!
Log In
Get unlimited access to:
Trend and Thought Leadership Articles
Case Studies & White Papers
Extensive Product Database
Members-Only Premium Content
Welcome Back! Please Log In to Continue.
X
Enter your credentials below to log in. Not yet a member of Field Technologies Online? Subscribe today.
Subscribe to Field Technologies Online
X
Subscribe to Field Technologies Online
This website uses cookies to ensure you get the best experience on our website. Learn more