Magazine Article | August 30, 2019

Guidelines For Improving Customer Satisfaction And Loyalty

Source: Field Technologies Magazine

By Bill Pollock, president & principal, consulting analyst, Strategies for Growth

A total and ongoing commitment to your plan and process is essential to moving the needle on meaningful improvement.

Everybody talks about the desire to improve customer satisfaction and loyalty, but few organizations actually have a plan for doing so. You must first have a plan and a process in place before thinking about any meaningful improvement. In fact, the implementation of a well-defined and managed process will ultimately drive an organization’s ability to achieve its customer satisfaction and loyalty goals.

VIEW THE MAGAZINE ARTICLE!
Signing up provides unlimited access to:
Signing up provides unlimited access to:
  • Trend and Leadership Articles
  • Case Studies
  • Extensive Product Database
  • Premium Content
HELLO. PLEASE LOG IN. X

Not yet a member of Field Technologies Online? Register today.

ACCOUNT SIGN UP X
Please fill in your account details
Login Information
I'm interested in newsletter subscriptions.
ACCOUNT SIGN UP

Subscriptions

Sign up for the newsletter that brings you the industry's latest news, technologies, trends and products.

You might also want to: