Lessons Learned As VP Of Service Operations

By Bruce Breeden, president, Field Service Resources, LLC

How teamwork, continuous learning, a readiness for change, and investing in training and cross-functional relationships will serve you well when managing in the service industry.

We all learn in our roles, through success and failure. The era of digital solutions has impacted service operations more than anything we have ever experienced in our industry. Here are my top five lessons learned in leading today’s digital service-operations teams.