Magazine Article | August 30, 2019

AI Is Coming To Services, But It's Not Here Yet

Source: Field Technologies Magazine

By Greg Coleman, principal partner and vp of strategic programs, Service Strategies Corp.

Service Strategies' benchmark study reveals executives' current service business practices and future outlooks as they relate to artificial intelligence.

There is a lot of hype out there these days about how the robots are coming for our jobs. Artificial intelligence (AI), the "brains" of these robots, is advancing at a rapid pace. For the services sector, the technology has significant potential to drive improvements in service efficiency, cost, and product quality. But for now, the robots and their AI brains are not mature enough or widely enough deployed to compete with the hands-on expertise provided by a trained service professional.